Christopher Gibson
Chesapeake
Summary
Bodily Injury Claims Adjuster with a rich experience handling auto claims. Tasked with reaching an accurate liability determinations based on evidence received. Skilled in handling complex claims using excellent problem- solving and analytical abilities. Stays on top of demands in fast-paced environment by effectively evaluating and settling claims in a fair and reasonable manor. Maintains an organized workload with proper time management skills. Pays diligent attention to important mitigators when evaluating files. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. Organization skills Assumptive Negotiation Skills Liability investigation Critical thinking Complex Coverage Issues Customer-Focused Detail-Oriented Insurance Policy Coverage Knowledge Multi-Tasking
Overview
9
9
years of professional experience
Work History
Claims Examiner
Sedgwick
09.2022 - Current
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before engaging in settlements
- Work with our defense counsels in bringing cases to a close for both PD and BI lawsuits.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
Current Litigation and Bodily Injury Adjuster
Liberty Mutual
08.2021 - 09.2022
- Working with Staff Counsel in NY, CT, DC, and MD in preparing for trial and settling claims
- Prepared and presented complex cases to management and in-house legal team
- Maintained expert-level knowledge of auto insurance regulations, policies, procedures, and best practices
- Determined extent of liability based on thorough reviews of police reports, statements, photographs, videos, and any other evidence obtained
- Negotiated settlements with attorneys, insurance companies and 3rd party by properly reviewing demands and reaching a fair and reasonable settlement.
Bodily Injury Claims Adjuster
GEICO
02.2020 - 08.2021
- Interpreted policy details and recommended most favorable course of action.
- Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews.
- Achieved top Tennessee BI adjuster 2x in 2021; highest BI closures
- Achieved one of the lowest average liability payout for BI claims as a Tennessee BI adjuster
- Exercised proper judgment and decision making to analyze claims exposure, adequate reserves, determine proper action, and appropriately settle claims
Liability Claims Adjuster
GEICO
02.2018 - 02.2020
- Achieved top adjuster for productivity for closures (Medical Payments, Property Damage, Collision, Rental)
- Completed liability/coverage investigation by interviewing parties involved and/or witness, review police reports, and photos
- Coordinated repair services for damaged vehicles and assisted with rental reimbursements
- Communicate and document all claim activity thoroughly
- Handled RV claims
- Handled both Medical Payments as well as Personal Injury Payments Coverage.
Performance Analyst
GEICO
05.2016 - 02.2018
- Worked with Home Office on improving our departments customer service results
- Managed effective implementation, monitoring personnel and reviewing progress
- Audited agent sales application and recorded calls for quality control as well as for customer experience
- Continue to push out country wide trainings
- Reviewed internal systems and organized training plans to address areas in need of improvement
Education
Associate of Science -
Thomas Nelson Community College
Newport News, Va06.2008
Skills
- Organization Skills
- Critical thinking
- Detailed-Oriented
- Assumptive Negotiation Skills
- Complex Coverage Issues
- Insurance Policy Coverage Knowledge
- Liability Investigation
- Multi-Tasking
- Customer-Focused
Accomplishments
- Collaborated with team of different levels of management and adjusters in the development of Sedgwick Service Expectations and Best Practices project.
- Have been rated top adjuster within the Core BI.
Contact
Chesapeake, VA 23322
Timeline
Claims Examiner
Sedgwick
09.2022 - Current
Current Litigation and Bodily Injury Adjuster
Liberty Mutual
08.2021 - 09.2022
Bodily Injury Claims Adjuster
GEICO
02.2020 - 08.2021
Liability Claims Adjuster
GEICO
02.2018 - 02.2020
Performance Analyst
GEICO
05.2016 - 02.2018
Associate of Science -
Thomas Nelson Community College
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