MELISSA A. GIBSON
Chesapeake
Summary
Highly motivated associate who has been either the top adjuster or supervisor in her claims level. Continuously driven to be successful not just for herself but for her team and department. Always ready to take on new challenges and further develop her career.
Professional leader with strong background in supervising and coordinating teams to achieve optimal performance and results. Adept at fostering collaboration, resolving conflicts, and adapting to changing priorities. Skilled in operational management, employee development, and process improvement. Known for reliability, effective communication, and results-driven approach.
Overview
10
10
years of professional experience
Work History
Demand 2 Continuing Unit Supervisor
GEICO
12.2024 - Current
- Mentored newly hired employees, helping them acclimate quickly to the company culture and job responsibilities.
- Achieved higher productivity levels by monitoring performance metrics and providing regular feedback to team members.
- Proactively identified areas of improvement within the unit, implementing corrective actions to prevent future issues from arising.
- Developed a positive work culture with a strong emphasis on collaboration, innovation, and continuous improvement.
- Handling a mixture of unrepresented and represented parties with injuries from soft tissue to more severe fractures, surgeries, hospitalizations and more
Bodily Injury Claims Supervisor
GEICO
04.2021 - 12.2024
- Leads and develops a team of 6 bodily injury adjusters ensuring the quality, accuracy, and timely resolution of claims
- Monitor claims handling and negotiations for both attorney represented and unrepresented files.
- Monitor files for proper reserve allocation and timely resolutions
- Analyzes any problematic trends, provide coaching feedback to develop adjusters and find root cause, takes steps to avoid recurrence, and if need take appropriate corrective action
- Resolves customer complaints, problems and coverage questions which cannot be handled by team members.
- Respond to Department of Insurance complaints
- Promote a teamwork culture that helps the Company, Customer, and Counselor succeed
- Finished with a perfect 5.00 rating in 2024
Liability and Medical Claims Supervisor
GEICO
01.2020 - 04.2021
- Leads and develops a team of 6 adjusters ensuring the quality, accuracy, and timely resolution of claims
- Monitor claims handling in regards to coverage, liability disputes, and first party medical coverage and proper reserve allocation
- Analyzes any problematic trends, provide coaching feedback to develop adjusters and find root cause, takes steps to avoid recurrence, and if need take appropriate corrective action
- Resolves customer complaints, problems and coverage questions which cannot be handled by team members.
- Respond to Department of Insurance complaints
- Promoted multiple adjusters on team. Ranked top quartile team in 2020. Finished top team for productivity 4.80
Claims Service Representative Supervisor
GEICO
04.2019 - 01.2020
- Leads and develops a team of 8 adjusters ensuring the quality, accuracy, and timely resolution of claims
- Monitor call volume and helped team handle high-volume work by prioritizing tasks and organizing workload.
- Analyze any problematic trends, provide coaching feedback to develop adjusters and find root cause, takes steps to avoid recurrence, and if need take appropriate corrective action
- Consistently top quartile team
Continuing Unit Claims Adjuster
GEICO
12.2017 - 04.2019
- Analyze, investigates, and evaluates the loss to determine coverage and claim disposition.
- Utilizes Claims systems to document claims and to diary future events or follow-up
- Manage, investigate, and resolve claims. Investigate and evaluate coverage, liability, damages, and settle claims within prescribed authority levels which are moderate severity and/or complex claims.
- Negotiate claims with both attorney and unrepresented parties to come to a settlement agreement
- Attend settlement conference, mediation, and trial when needed
- Work with counsel during litigation to resolve claim and defend when needed
- Provide updates to Claims Home Office on high value cases
- Maintain an organized workload and set proper reserves
- Overall year to date rating 4.85, ranked 5th in the department
Bodily Injury Claims Adjuster
GEICO
10.2016 - 12.2017
- Manage, investigate, and resolve claims. Investigate and evaluate coverage, liability, damages, and settle claims within prescribed authority levels
- Negotiate files with both attorneys and unrepresented parties to come to a settlement agreement
- Manage injury claims which are generally soft tissue injures or simple fractures. Maintain an organized workload and set proper reserves
- Recognized in front of Tony Nicely for for being top rated adjuster in 2017; 5.0
Liability and First Party Medical Adjuster
GEICO
09.2015 - 10.2016
- Investigate and evaluate coverage, liability, damages, and first party medical
- Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims
- Maintain an organized workload and set proper reserves
- Overall year to date rating 4.93
Education
Bachelors of Science - Business Administration Management
Virginia Commonwealth University
Richmond, VA05.2011
Bachelors of Arts - Foreign Language - Concentration in Spanish
Virginia Commonwealth University
Richmond, VA05.2011
Skills
- Time Management
- Multitasking
- Prioritization
- Task Oriented
- Motivator
- Organized
- Team management
- Mentoring
- Employee engagement
- Teamwork and collaboration
Personal Information
Gender: F
Timeline
Demand 2 Continuing Unit Supervisor
GEICO
12.2024 - Current
Bodily Injury Claims Supervisor
GEICO
04.2021 - 12.2024
Liability and Medical Claims Supervisor
GEICO
01.2020 - 04.2021
Claims Service Representative Supervisor
GEICO
04.2019 - 01.2020
Continuing Unit Claims Adjuster
GEICO
12.2017 - 04.2019
Bodily Injury Claims Adjuster
GEICO
10.2016 - 12.2017
Liability and First Party Medical Adjuster
GEICO
09.2015 - 10.2016
Bachelors of Arts - Foreign Language - Concentration in Spanish
Virginia Commonwealth University
Bachelors of Science - Business Administration Management
Virginia Commonwealth University
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