Christopher John Hewitt Jr.
Alexandria
Summary
Motivated Membership Representative candidate with more than 4 years experience in cultivating positive customer relationships through clear and helpful communication. Adaptable and personable with a focus on customer service. Willing to travel and work a flexible schedule, weekends included. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Well informed and up to date with new technology and current consumer electronics.
Professional with extensive experience in overseeing operations and driving success. Proven ability to lead teams effectively and adapt to changing project requirements. Known for strong planning skills, effective communication, and results-driven approach to management.
Professional with extensive experience in managing operations. Strong focus on team collaboration and achieving results. Demonstrated ability to adapt to changing needs and priorities. Skilled in project management, logistics, and team leadership. Known for reliability and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Trainer
Self Employed Services
05.2023 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Fitness Coach
Orangetheory Fitness
08.2022 - Current
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Developed strong member relationships with caring and collaborative approach.
- Provided coaching about healthy lifestyle strategies.
- Instructed on proper use of equipment for safety of all members.
- At the Kingstowne, Old town and West Springfield locations I improved my skills and continue to improve as a group fitness and OTF coach.
- Created a high energy, positive community by building relationships with each individual member and helping them reach their fitness goals.
- Delivers the OTF workout in a unique and effective way that engages members and motivates them to chieve their goals.
- Dynamically adjusts tone of voice and music volume simultaneously while coaching to fit the energy of the current effort.
- Engages with each member individually during the workout with corrections, shout outs, congratulations and personal touches.
- I am constantly looking for ways to improve myself as a coach and my own personal health and fitness.
- Good at remembering member and staff names
- Coached thousands of OTF classes by now.
- Consistently higher utilization in classes even at typically low utilization times
- confident in selling the OTF product to a potential lead/first timer/INTRO.
- Natural ability to divide attention between multiple high-intensity tasks
- Tech savvy
- I have experience fixing/trouble shooting technical issues with technical/electrical/computer and audio equipment. I can quickly resolve these issues. I have upgraded and installed an OTF microphone system by myself with my own hands. Without the help of OpenWrench
- Built a high level of rapport with members and staff as a community leader
- Greets every member that walks through the door with a smile
- stays late to make sure the studio is set up for the next day.
- I love OrangeTheory and coaching OTF classes is already currently my full time job so I am more than willing to put 25 hours or more in.
- Looking for growth within the company
- Gracefully and tactfully accepts and gives feedback to employees or other leaders
Fitness Coach
Orangetheory Fitness
08.2021 - 08.2022
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Developed strong member relationships with caring and collaborative approach.
- Provided coaching about healthy lifestyle strategies.
- Instructed on proper use of equipment for safety of all members.
- Learned the ropes of being an OTF coach at the MVT and H street locations in D.C.
Sales Associate
Orangetheory Fitness
02.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Operated studio telephone taking incoming business calls and making outgoing calls to reach out to potential business leads and resolve customer issues
- Takes Greeting customers seriously and works to foster a community between the members and staff.
Field Manager
Simply Kleen, LLC
05.2018 - 01.2019
- Directed hiring, training and performance evaluations for new and existing staff and supervised daily activities.
- Scheduled appointments with new clients.
- Trained team on all aspects to maintain high customer satisfaction.
- Exceeded team goals and helped staff members
to implement customer service initiatives. - Managed work flow to exceed quality service.
- Completed documentation and logs each day and generated weekly reports detailing activities.
- Scheduled staff effectively to meet customer service needs.
- Translated from English to Spanish when needed.
- Transported personnel on a daily basis.
Sales Associate Retail
Records & Rarities
04.2017 - 05.2018
- Educated customers on different products and product care.
- Organized racks and shelves to maintain visual appeal of the store.
- Prioritized and accomplished wide range of tasks each shift.
- Trained and developed new sales team associates in product knowledge, selling techniques and company procedures.
- Followed latest market trends to contribute suggestions seasonal buys.
- Prepared merchandise for distribution and placement across sales floor.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Demonstrated use and care of merchandise.
- Helped customers with questions, problems and complaints in person and via telephone.
- Liaised with customers and recommended specific products and specials in alignment with individual needs, requirements and specifications.
Retail Assistant Manager
GameStop
02.2015 - 04.2017
- Assisted store Manager in meeting standards for customer service and quality.
- Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.
- Coached the team on effective up-selling and cross-selling methods.
- Monitored security and handled incidents in a calm and professional manner.
- Managed the scheduling for store shifts so that there was proper staffing at all times.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Trained and managed associates in customer service and sales techniques.
- Processed payments for credit and debit cards and returned the proper change for cash transactions.
- Performed mandatory audits to ensure compliance in all areas were met.
- Maintained an exceptionally clean, customer-friendly store Conducted store inventories once per quarter.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Actively pursued personal learning and development opportunities.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Education
High School Diploma -
Hayfield Secondary School
Alexandria, VA2014
Skills
- Excellent customer service skills
- Bank deposit procedures
- Store displays
- Staff training and development
- Opening and closing procedures
- FLUENT IN SPANISH
- Strategic thinker
- Excellent skills in resolving conflict
- Personable and enjoys interacting with others
- Confident and articulate speaker
- Self-motivated & Reliable
- Flexible schedule
- Motivated team player
- Customer-oriented
- Merchandising
- Personnel development
- Goal & Detail-oriented
- Computer savvy MAC & Windows
- Works well under pressure
- Proficient in Outlook, Microsoft, Excel, Power point, video editing & Google docs
- Networking experience
- Highly competitive
- Excellent work ethic
- Crew management
- Field operations
- Project coordination
- Inventory management
Accomplishments
- Supervised team of 5 staff members.
Name
Christopher John Hewitt JR.
Certification
- Certified NASM Personal and AFAA Group Fitness instructor for over 4 years
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Trainer
Self Employed Services
05.2023 - Current
Fitness Coach
Orangetheory Fitness
08.2022 - Current
Fitness Coach
Orangetheory Fitness
08.2021 - 08.2022
Sales Associate
Orangetheory Fitness
02.2019 - 08.2021
Field Manager
Simply Kleen, LLC
05.2018 - 01.2019
Sales Associate Retail
Records & Rarities
04.2017 - 05.2018
Retail Assistant Manager
GameStop
02.2015 - 04.2017
High School Diploma -
Hayfield Secondary School
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