Christopher Hilborn
Yorktown
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walgreens
Newport News
08.2022 - Current
- Managed multiple tasks simultaneously, ensuring accuracy and detail orientation.
- Educated customers on special pricing opportunities and company offerings.
- Leveraged customer service and sales best practices to exceed established service goals.
- Responded to customer inquiries through phone, email, and chat efficiently.
Merchandise Associate
Busch Gardens Williamsburg
Williamsburg
06.2021 - 08.2022
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Planned commercial displays to entice and appeal to customers.
- Participated in physical inventories by counting merchandise stored in backroom areas.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
Education
High School Diploma -
Tabb High School
Yorktown, Virginia06-2024
Some College (No Degree) - Cybersecurity Management And Analytics
Virginia Polytechnic Institute
Blacksburg, VASkills
- Cybersecurity analysis
- Data analytics
- Network security
- Incident response
- Customer service
- Team collaboration
Affiliations
- Was enrolled in Navy Junior ROTC for all four years of high school, led entire unit during senior year.
- Currently enrolled in Naval ROTC and the Corps of Cadets at Virginia Tech
Accomplishments
- Graduated from Tabb High School with an Advanced Diploma, and through the Honors Program.
- Received diploma seals for advanced standing, graduating with honors, bilingual proficiency, and community service.
Languages
Spanish
Professional
Timeline
Customer Service Associate
Walgreens
08.2022 - Current
Merchandise Associate
Busch Gardens Williamsburg
06.2021 - 08.2022
High School Diploma -
Tabb High School
Some College (No Degree) - Cybersecurity Management And Analytics
Virginia Polytechnic Institute
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