Christopher Hughes
Woodbridge
Summary
Results-driven manager with over 20 years of experience in the food and beverage industry, specializing in customer satisfaction and quality service. Proven track record of delivering exceptional dining experiences while maintaining strong relationships with customers and coworkers. Expertise in high-volume environments, ensuring efficient operations and team collaboration.
Overview
27
27
years of professional experience
Work History
Assistant Director of Food & Beverage
Springfield Golf & Country Club
Springfield, VA
11.2024 - Current
- Forecasted and reforcasted budget targets to maintain financial accuracy.
- Oversaw all club activities to ensure seamless execution.
- Coordinated maintenance of essential areas, enhancing overall functionality.
- Collaborated with front and back of house staff to drive successful daily operations.
- Monitored daily operations of the restaurant, bar and banquet facilities.
- Managed customer complaints in a professional manner.
- Researched new trends in the food industry to increase sales revenue.
- Ensured proper inventory management of all food and beverage items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Food and Beverage Manager
Springfield Golf & Country Club
Springfield, VA
09.2018 - 11.2024
- Manage front of house operations for private country club with excess of four million dollars annual sales in food and beverage
- Works closely with the assistant general manager and food and beverage director
- Collaborate with food and beverage team to ensure profitability of food and beverage operations by operating within the annual budget
- Participates in monthly reviews to meet operational goals
- Operational responsibilities related to running a venue (opening/closing, managing shifts)
- Circulate within areas to assess and effectively prioritize tasks during peak hours
- Bar manager and current account manager with responsibility of ordering and inventory of all beer and liquor orders and accounts
- Relationship development and maintenance to ensure positive guest experiences
- Coordinate and oversee private event functions upwards of 200 guests at times while adhering to current health mandates and guidelines
- Responsible for resolving member concerns and issues
- Evaluate monthly profits and loss in sales
- Assist and assign work tasks to all front of the house staff
- Work with distributors and individual breweries/distilleries to coordinate private events and functions
- Hiring and scheduling responsibilities for food and beverage staff
- Support recruiting and maintenance of a positive and inclusive work environment for current employees
- Supervise 15-25 front of house staff members during shift
- Maintain a collaborative relationship with executive chef to offer feedback and foster involvement with menu options
Bartender
Springfield Golf & Country Club
Springfield, VA
07.2018 - 09.2018
- Delivered energetic and efficient service in a fast-paced environment by welcoming and building relationships with members, serving drinks and food in a courteous, timely and professional manner
- Maintained a clean, fully stocked bar, following all state and local health and safety standards
- Promoted to management within 3 months of employment
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
General Manager
JW & Friends
Springfield, VA
01.2016 - 06.2018
- Provided new staff with proper training and guidance to ensure proper operation of the bar/restaurant and excellent customer satisfaction
- Ordered and maintained stock of all front of the house items, (beer, wine, liquor, condiments and bar equipment)
- Maintained staff schedule and the first available to support last-minute shift changes when needed
- Interviewed and hired staff members, conducted regular performance evaluations, and terminated staff members when necessary
- Point of contact for all front of the house accounts
Bartender
JW & Friends
Springfield, VA
06.2005 - 01.2016
- Delivered high-quality alcoholic and non-alcoholic drink service to enhance overall customer experience.
- Served guests responsibly in accordance with company policy and state laws
- Accounted for all food and beverages that are poured or served, collect payments, and maintain all cash and credit handling procedures
- Resolved guest complaints within scope of authority and with professionalism
- Used interpersonal skills to be an approachable, trusted staff member who took the time to listen to and address others in a positive, productive and professional way
Server/Bartender
Chili's Bar and Grill
Alexandria, VA
12.1998 - 12.2003
- Corporately trained and experienced in high volume service
- Employed at Chili’s locations in Alexandria and Ashland Virginia throughout high-school and college
Education
Associate of Science -
Club Management Association of America (CMAA)
10-2024
Associate of Science - Sociology Studies
Northern Virginia Community College
Annandale, VA07-2018
Skills
- Ability to build a strong rapport with customer and business contacts
- Understanding of state and federal restaurant health codes
- Managerial and supervisory experience
- Skilled in developing seasonal food and drink specials
- Extensive knowledge of beer, mixed drinks and wine including classic and specialty cocktails
- Strong communication skills
- Strong mathematical aptitude
- Knowledgeable with all Microsoft Office programs
- Scheduling Staff
- Profit Optimization
- Training and Onboarding
- Front of House Management
- Inventory Management
- Certificates, Licenses, Registrations: Food Handlers License, ABC Certified, CMAA Member, Serve-Safe
Timeline
Assistant Director of Food & Beverage
Springfield Golf & Country Club
11.2024 - Current
Food and Beverage Manager
Springfield Golf & Country Club
09.2018 - 11.2024
Bartender
Springfield Golf & Country Club
07.2018 - 09.2018
General Manager
JW & Friends
01.2016 - 06.2018
Bartender
JW & Friends
06.2005 - 01.2016
Server/Bartender
Chili's Bar and Grill
12.1998 - 12.2003
Associate of Science -
Club Management Association of America (CMAA)
Associate of Science - Sociology Studies
Northern Virginia Community College