Christopher Riddle
Virginia Beach
Summary
Dynamic professional with experience as a Medical Scribe at ScribeAmerica, adept at enhancing workflow through improved patient documentation and compliance. Skilled in electronic health records and customer service, I excel in problem resolution and active listening, ensuring accuracy and efficiency in high-pressure environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Medical Scribe
ScribeAmerica
08.2024 - 10.2025
- Documented patient histories and physical exam findings for physician review.
- Assisted in maintaining accurate electronic health records using EMR systems.
- Streamlined documentation processes to enhance physician efficiency and workflow.
- Collaborated with healthcare providers to ensure compliance with medical standards.
- Reviewed and edited clinical notes for clarity, accuracy, and completeness.
Customer Service Representative
TTEC
08.2019 - 01.2021
- Resolved customer inquiries through multiple communication channels, ensuring a positive experience.
- Assisted in troubleshooting technical issues, providing timely solutions to enhance customer satisfaction.
- Documented customer interactions accurately in CRM systems, maintaining detailed records for follow-up actions.
- Collaborated with team members to improve service delivery processes and streamline operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Ocean Lakes High School
Virginia Beach06-2014
Skills
- Patient documentation
- Electronic health records
- Documentation process improvement
- Compliance with medical standards
- Customer relationship management
- Technical issue resolution
- Documentation accuracy
- Workflow optimization
- Time management skills
- Customer service
- Active listening
- Customer relations
- Problem resolution
Timeline
Medical Scribe
ScribeAmerica
08.2024 - 10.2025
Customer Service Representative
TTEC
08.2019 - 01.2021
High School Diploma -
Ocean Lakes High School