Christopher Stokes
Craigsville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Traffic Engineering/Fleet Maintenance Manager
City Of Staunton
06.2021 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Electrician Technician
City Of Staunton
02.2020 - 06.2021
- Performed electrical system installation of conduit, wire, power distribution and motor controls.
- Installed, tested and modified circuit breakers, controls, fuses, lights and motors.
- Worked in both commercial and residential buildings installing and maintaining fuses.
- Fixed wiring and circuit systems to correct performance issues and safety concerns.
- Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
Maintenance Supervisor
Plygem
12.2019 - 02.2020
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised 8 employees and scheduled shifts.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Negotiated contracts with vendors for cost-effective materials procurement.
- Provided guidance to management regarding project bids for onsite improvements.
Education
High School Diploma -
Buffalo Gap High School
Swoope, VA06.1996
Skills
- Business Development
- Staff Management
- Business Administration
- Project Planning
- Emergency Response
- Customer Service
- Schedule Management
- Process Improvement
- Budget Management
- Employee Development
- Performance Evaluations
- Computer Skills
- Training and Development
- Staff Development
- Performance Reviewing
- Staff Training
- Schedule Oversight
- Scheduling and Coordinating
Timeline
Traffic Engineering/Fleet Maintenance Manager
City Of Staunton
06.2021 - Current
Electrician Technician
City Of Staunton
02.2020 - 06.2021
Maintenance Supervisor
Plygem
12.2019 - 02.2020
High School Diploma -
Buffalo Gap High School
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