CHRISTOPHER TOLEDO
Sterling
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
5
5
years of professional experience
Work History
TELLER
PNC
Ashburn
10.2024 - Current
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations.
- Identified fraudulent activities and followed proper procedures to report suspicious transactions.
- Managed large volumes of cash while adhering to strict security protocols.
- Collaborated with team members to achieve branch sales goals through cross-selling of bank products.
- Performed end-of-day balancing procedures to ensure accurate accounting of daily transactions.
- Trained new tellers on banking policies, procedures, and systems for seamless integration into the team.
- Developed strong relationships with regular customers leading to increased loyalty and repeat business.
RETAIL BANKER
WOODFOREST NATIONAL BANK
Sterling
02.2024 - 09.2024
- My position at Woodforest National Bank as a Retail banker 2 has been great and learned a lot in banking especially with Woodforest I've learned to be a teller doing Deposits, Withdrawals, Account Maintenance and doing Regular/Wire transfers or even helping customers with setting up Online banking and making payments on their Accounts.
- Also, as part of my position I've done Opening and Closing Accounts at Woodforest and done CD Accounts or even issuing/canceling Debit Cards to our customers and Ordering checks for our customers.
- When it comes to Frauds I've also learn how to and correct if a Fraud is being done in the customer's account or any account making sure we fixed that type of problem right away.
- I always look how to best assist customers especially telling them about our products and services about what Woodforest has to offer and making sure I give the best service and making sure their needs were met with expectations and exceeded them.
- I have also assisted in the branch vault opening, closing and balancing procedures.
Shift Leader
Potbelly Sandwich Shop
Washington Dulles International Airport
05.2021 - 02.2024
- Team leader and sometimes doing assistant manager duties as well.
- I also do different roles where I am doing cashier/customer service also making sure money and safe and computer duties are up to date especially emailing and cash handling and writing reports and always making sure the work shift is being done good and providing great and happy customer experience.
Team Leader
Chick-Fil-A
Dulles
07.2020 - 05.2021
- I was a shift leader where I had many roles in this job and was doing register/cash handling and food service and customer service.
Education
High school diploma -
Parkview High School
Sterling, VA06.2015
Skills
- Bilingual-Spanish
- Presentation Skills
- Customer service
- Microsoft Excel
- Time management
- Retail Sales
- Cash Handling
- Banking
- Research
- Organizational Skills
- Leadership
- Banking product sales
Timeline
TELLER
PNC
10.2024 - Current
RETAIL BANKER
WOODFOREST NATIONAL BANK
02.2024 - 09.2024
Shift Leader
Potbelly Sandwich Shop
05.2021 - 02.2024
Team Leader
Chick-Fil-A
07.2020 - 05.2021
High school diploma -
Parkview High School