Christopher Urbanski
Fredericksburg
Summary
Experienced with applying engineering principles to real-world problems, leading to impactful solutions. Utilizes analytical skills and technical knowledge to enhance operational efficiency. Track record of effective team collaboration and project completion.
Overview
11
11
years of professional experience
Work History
Network and VoIP Engineer
Ancero, LLC
05.2017 - 12.2024
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
Help Desk Support Specialist
Tech Please, LLC
03.2014 - 04.2017
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Configured hardware, devices, and software to set up work stations for employees.
- Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
- Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
Education
IT Network Security
Chubb Institute
Blackwood, NJ11-2006
Skills
- Analytical Problem Solving
- Strategic Project Execution
- Project planning
- Data Interpretation
- System troubleshooting
- Proficient in Time Allocation
- Technical Documentation
- System design
- Project estimation
Timeline
Network and VoIP Engineer
Ancero, LLC
05.2017 - 12.2024
Help Desk Support Specialist
Tech Please, LLC
03.2014 - 04.2017
IT Network Security
Chubb Institute
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