Christy Pangelinan
Henrico
Summary
With a proven track record at Cushman & Wakefield-Thalhimer, I excel in asset and portfolio management, enhancing property value and client satisfaction. Skilled in capital improvement and fostering team collaboration, I've significantly optimized occupancy levels and streamlined operations. My approach combines strategic marketing with strong tenant relations, driving success and growth in multi-family property management.
Overview
17
17
years of professional experience
Work History
Senior Reginal Property Manager
Cushman & Wakefield- Thalhimer
01.2025 - Current
- Optimized occupancy levels by regularly reviewing competitor offerings and adjusting leasing incentives accordingly.
- Streamlined rent collection processes for timely payments and improved cash flow.
- Reduced vacancy rates through effective marketing and networking efforts.
- Conducted regular site visits to assess property conditions and address potential issues proactively.
- Oversaw maintenance teams to ensure prompt resolution of repair issues and property upkeep.
- Successfully navigated challenging tenant relations situations diplomatically, preserving long-term business relationships and safeguarding property reputation.
- Collaborated with legal counsel on lease agreements, evictions, and other matters as needed, minimizing risk exposure for the organization.
- Managed budgeting and financial reporting, optimizing resource allocation and cost control measures.
- Created customized reporting tools for owners/investors that facilitated informed decision-making regarding asset performance.
Residential Portfolio Manager
Cushman & Wakefield- Thalhimer
06.2022 - 01.2025
- Enhanced investment performance by analyzing market trends and adjusting strategies accordingly.
- Developed customized portfolio solutions for clients, aligning with their financial goals and risk tolerance.
- Improved client satisfaction with tailored investment strategies and regular performance updates.
- Managed diverse portfolio of assets to optimize returns while minimizing risks.
- Achieved client objectives by implementing effective asset allocation strategies.
- Provided expert advice to clients on investment opportunities and market conditions.
- Strengthened client relationships with proactive communication and personalized service.
- Delivered comprehensive financial reports to clients, ensuring transparency and understanding.
Community Manager
BH Management Services
04.2017 - 06.2022
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Worked with maintenance staff to complete timely repairs and enhancements.
Property Manager
General Services Corporation, GSC
05.2010 - 04.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Assistant Manager
General Services Corporation, GSC
09.2009 - 05.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Increased sales through effective merchandising strategies and targeted promotions.
Leasing Consultant
General Services Corporation, GSC
05.2008 - 09.2009
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained accurate and up-to-date records of all leasing transactions and tenant communications.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
Skills
- Capital improvement
- Staff development
- Asset management
- Sales management
- Portfolio management
- Property operations
- Tenant relations
- Property inspections
- Marketing and advertising
- Employee mentoring
- Sales
- Contract administration
- Community development
- Leasing management
- Tenant retention
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Critical thinking
- Excellent communication
- Clear communication
- Organizational skills
- Team collaboration
- Leasing and sales
- Multi-family property management
Timeline
Senior Reginal Property Manager
Cushman & Wakefield- Thalhimer
01.2025 - Current
Residential Portfolio Manager
Cushman & Wakefield- Thalhimer
06.2022 - 01.2025
Community Manager
BH Management Services
04.2017 - 06.2022
Property Manager
General Services Corporation, GSC
05.2010 - 04.2017
Assistant Manager
General Services Corporation, GSC
09.2009 - 05.2010
Leasing Consultant
General Services Corporation, GSC
05.2008 - 09.2009
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