Christy Sheppard
ROANOKE
Summary
Dedicated Kennel Manager with excellent operations management and team leadership abilities. Maintains safe, secure and caring environments for animals. Keeps business compliant with codes and recordkeeping requirements.
Overview
20
20
years of professional experience
Work History
Kennel Supervisor
Brambleton veterinary hospital
Roanoke
10.2014 - Current
- Managed animal care staff to ensure proper handling and welfare of pets.
- Supervised daily operations of kennel facility at Brambleton veterinary hospital.
- Coordinated adequate exercise time to keep dogs healthy and happy.
- Coordinated feeding schedules and exercise routines for all animals in care.
- Maintained cleanliness and sanitation standards throughout the kennel area.
- Trained new staff on kennel procedures and animal handling techniques.
- Developed protocols for emergency situations involving animals in the facility.
- Counseled clients on pet care topics including nutrition requirements, exercise regimens, behavioral problems.
- Managed inventory of food supplies, bedding materials, cleaning products, veterinary supplies.
Team Leader
Chick-fil-A
Roanoke
01.2006 - 09.2014
- Supervised daily operations and ensured team efficiency during peak hours.
- Trained new team members on service standards and operational procedures.
- Implemented quality control measures to enhance food safety and service consistency.
- Resolved customer concerns promptly to maintain a positive dining experience.
- Offered training and support to keep team members motivated and working toward objectives.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Developed strategies for problem solving and conflict resolution among team members.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Reviewed completed work to verify consistency, quality, and conformance.
Skills
- Animal care management
- Veterinary care
- Animal handling
- Animal behavior
- Animal nutrition
- Emergency protocols
- Facility sanitation
- Facility maintenance
- Kennel maintenance
- Feeding management
- Animal bathing
- Walk coordination
- Restraint techniques
- Care monitoring
- Inventory management
- Staff training
- Team leadership
- Customer service
- Time management
- Problem solving
- Attention to detail
- Safety monitoring
- Appointment scheduling
- Multitasking skills
- Reliability
- Active listening
- Tick removal
- Tick removal
References
References available upon request.
Timeline
Kennel Supervisor
Brambleton veterinary hospital
10.2014 - Current
Team Leader
Chick-fil-A
01.2006 - 09.2014