Chynna Newman
Newport News,VA
Summary
A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
9
9
years of professional experience
Work History
Server
Hotpot757 – Newport News Location
Newport News, VA
04.2023 - Current
- Delivered attentive customer service in a fast-paced all-you-can-eat restaurant environment while managing a high volume of tables
- Took customer orders accurately, explained menu options, and answered questions about hot pot items and dining procedures
- Handled cash and card transactions, processed payments, and balanced customer checks with accuracy
- Served large parties of up to 20 guests at a time while maintaining speed, organization, and quality service
- Monitored tables throughout service to refill items, clear dishes, and make sure guests had a positive dining experience
- Worked closely with team members to keep service running smoothly during busy shifts
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
Endoscopy Technician
Tidewater Physicians Multi-Specialty Group (TPMG)
Newport News, VA
09.2022 - Current
- Assisted Gastroenterologist in finding and preventing colon cancer by retrieving, organizing, labeling specimens in preparation to be viewed at a molecular level in a lab
- Completing hospital grade disinfecting of colonoscopes and sterilization of surgical instruments to prevent the spread of germs, viruses, and diseases amongst patients and staff
- Efficiently check in patients in preparation for procedure, by verifying insurance information and collecting any necessary co payments
- Operated endoscopic equipment ensuring optimal functionality and patient safety.
- Assisted in preparing examination rooms, maintaining cleanliness and organization for approximately 15 procedures a day.
Customer Service Associate
WALMART SUPERCENTER
Yorktown, VA
07.2021 - Current
- Assisted General Manager on administrative tasks including processing documentation, employee turnover rates, time charge reporting, and inventory tracking
- Trained new employees on customer service standards, inventory processes, and common procedures as well as company expectations and culture
Culinary Supervisor
BUSCH GARDENS
Williamsburg, VA
03.2017 - 10.2022
- Prepared food items for multiple carts simultaneously
- Calculated and distributed inventory to the correct departments dependent on date, time, and location of each cart
Head Server
PIER 88
Newport News, VA
10.2021 - 05.2022
- Built strong employee relationships, while coaching and developing to support employee growth and satisfaction
- Manage shift-to-shift restaurant operations with focus on quality, production, cost control, and continuous improvement objectives
- Conducted daily meetings and one-on-one conversations to effectively communicate company policies, objectives, and performance feedback to the workforce
- Practiced great service standards, menu items, and food handling procedures as well as company expectations and culture
Head Banquet Server
FORD’S COLONY
06.2021 - 10.2021
- Maintained up to date records of daily tasks for servers according to the event
- Created, utilized, and reflected upon long-term plans to maintain high level of productivity
- Built relationships with clients by communicating frequently to inform them of event details and ongoing schedule updates
- Engage in frequent collaboration and communication with colleagues around planning and executing an event
Education
B.S - Biology
Virginia Commonwealth University
Richmond, VA12-2026
Associates in Science - Biology
Reynolds Community College
Richmond, VA12-2024
Skills
- Fast learner
- Attention to detail
- Strong work ethic
- Exceptional customer service
- Data entry
- Time management
- Positive attitude
Languages
English
Timeline
Server
Hotpot757 – Newport News Location
04.2023 - Current
Endoscopy Technician
Tidewater Physicians Multi-Specialty Group (TPMG)
09.2022 - Current
Head Server
PIER 88
10.2021 - 05.2022
Customer Service Associate
WALMART SUPERCENTER
07.2021 - Current
Head Banquet Server
FORD’S COLONY
06.2021 - 10.2021
Culinary Supervisor
BUSCH GARDENS
03.2017 - 10.2022
B.S - Biology
Virginia Commonwealth University
Associates in Science - Biology
Reynolds Community College