Chyra Chapman
Chesapeake
Summary
Qualified Treatment Coordinator with strong background in managing patient care and treatment plans. Successfully facilitated seamless communication between patients, families, and medical teams to ensure comprehensive care. Demonstrated ability to coordinate schedules and maintain detailed patient records.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Konikoff Dental Associates
11.2023 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
Patient Service Representative
Aspen Dental
09.2021 - 11.2023
- Filed and maintained patient records in accordance with HIPAA regulations.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Verified insurance eligibility and coverage for patients.
Lead Dental Assistant
Young Family And Cosmetic Dentistry
01.2020 - 09.2021
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
Associate of Applied Science - Dental Assisting
ECPI University
Virginia Beach, VA05-2022
High School Diploma -
I.C Norcom High School
Portsmouth, VA01-2020
No Degree - Phlebotomy
Tidewater Community College
Norfolk, VA06-2024
Skills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
- Patient care coordination
- Treatment Planning
- Dental insurance expertise
- Medical terminology
Certification
ICE State Board Certification ( Infection Control)
Certified Phlebotomy Technician
Timeline
Treatment Coordinator
Konikoff Dental Associates
11.2023 - Current
Patient Service Representative
Aspen Dental
09.2021 - 11.2023
Lead Dental Assistant
Young Family And Cosmetic Dentistry
01.2020 - 09.2021
Associate of Applied Science - Dental Assisting
ECPI University
High School Diploma -
I.C Norcom High School
No Degree - Phlebotomy
Tidewater Community College
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