Ciara Chea
Hampton
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Group Leader
Community Teamwork Inc.
05.2023 - 01.2025
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored team performance to identify productivity improvement opportunities.
- Developed and carried out stimulating lessons and exercises to improve kids' social, emotional, and cognitive growth.
- Assisted students with homework issues and helped to incorporate positive study skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Helped families find applicable resources and services, encouraging a holistic strategy to assist the development and welfare of every kid.
Youth Counselor
Lowell Parks & Recreation
06.2022 - 08.2022
- Coordinated daily schedules for campers, ensuring a balance of structured activities and free time throughout the day.
- Developed strong rapport with campers through active listening and empathetic understanding, fostering trust-based relationships.
- Collaborated with fellow counselors to design entertaining programs that fostered team-building and personal growth.
- Communicated regularly with parents regarding camper progress, addressing any concerns or questions promptly.
- Promoted a safe and inclusive environment for all campers through close supervision and effective communication.
- Participated in ongoing training sessions to enhance counseling skills and stay current on best practices within the industry.
Client Service Representative
Walmart
02.2022 - 06.2022
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Client Service Representative
Marshalls
12.2021 - 02.2022
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Organized items on shelves to help customers locate products easily and quickly.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
Education
Bachelor of Science - Business- Marketing
Hampton University
Hampton, VA05-2028
High School Diploma -
Lowell High School
Lowell, MA05-2024
Skills
- Customer Service Excellence
- Verbal and written communication
- Relationship building
- Strong work ethic
- Behavior Management
- Sales & Upselling
- Multitasking
- Time Management
- Problem Solving
- Adaptability
- Critical thinking
- Patience and Empathy
Certification
First Aid/ CPR Certified
Languages
English
Full Professional
Timeline
Group Leader
Community Teamwork Inc.
05.2023 - 01.2025
Youth Counselor
Lowell Parks & Recreation
06.2022 - 08.2022
Client Service Representative
Walmart
02.2022 - 06.2022
Client Service Representative
Marshalls
12.2021 - 02.2022
Bachelor of Science - Business- Marketing
Hampton University
High School Diploma -
Lowell High School
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