Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciara Davis

Verona

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

13
13
years of professional experience

Work History

Project manager

Kawneer/ Arconic
02.2022 - Current


  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Led project planning and execution for multiple concurrent initiatives, ensuring timely delivery and adherence to quality standards.
  • Managed high-volume phone calls, ensuring timely responses to customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintain detailed records of orders, shipments, and returns for accurate tracking.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Collaborated with cross-functional teams to resolve discrepancies in financial records.

Customer Service Representative

Shenandoah Growers
04.2021 - 02.2022
  • Assisted in training new team members on customer service protocols and systems.
  • Responded to customer requests for products, services, and company information.
  • Processed and entered customer orders into inventory management system with high accuracy.
  • Completed accurate order entry and data verification.

Restaurant Manager

Fishin' Pig
05.2020 - 04.2021
  • Oversaw daily operations, ensuring efficient service and adherence to quality standards.
  • Trained and mentored staff, enhancing team performance and customer satisfaction.
  • Implemented inventory management systems, reducing waste and optimizing stock levels.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Managed scheduling and staffing effectively, maintaining optimal coverage during peak hours.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.

Restaurant Shift Lead

Buffalo Wild Wings
09.2012 - 05.2020
  • Trained and mentored new staff on operational procedures and customer service excellence.
  • Oversaw daily shift operations, ensuring adherence to safety and quality standards.
  • Managed inventory levels, placing orders to maintain stock and reduce waste.
  • Coordinated staff schedules to optimize coverage during peak hours and enhance service efficiency.
  • Resolved customer complaints effectively, enhancing overall guest satisfaction and loyalty.
  • Managed cash handling procedures accurately, ensuring all transactions were properly recorded and reported.

Family Service Assistant

Charlottesville Department of Social Services
06.2018 - 04.2019
  • Coordinated family resources and services to enhance client support and engagement.
  • Facilitated communication between families and community organizations to ensure access to essential services.
  • Monitored client progress and provided ongoing support to promote stability and well-being.
  • Enhanced family well-being by providing support, resources, and assistance in various areas of need.
  • Coordinated transportation arrangements for families needing assistance to access vital services or attend important appointments.
  • Maintained accurate case records and documentation to track progress toward goals and ensure compliance with program requirements.

Restaurant Manager

Wild Wolf Brewing Company
06.2017 - 10.2018
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Improved operational efficiency by implementing more effective table management system.

Patient Care Technician

UVA Health
11.2014 - 06.2018
  • Assisted nursing staff with patient care, ensuring comfort and safety during procedures.
  • Monitored vital signs, documenting changes and reporting concerns to healthcare team promptly.
  • Maintained cleanliness of patient areas, adhering to infection control protocols consistently.
  • Supported patient mobility by safely transferring individuals to and from beds and wheelchairs.
  • Trained new technicians on best practices for patient interaction and equipment usage effectively.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Certified Nursing Assistant

Stuarts Draft Retirement Community
12.2013 - 11.2014
  • Provided compassionate care and support to residents, enhancing overall well-being and comfort.
  • Assisted nursing staff with daily activities, ensuring adherence to care plans and safety protocols.
  • Monitored vital signs and reported changes in residents' health status to nursing staff promptly.
  • Educated residents on personal hygiene practices, promoting independence and self-care.
  • Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.

Education

Associate Degree in Nursing - Nursing

Blue Ridge Community College
Weyers Cave, VA
05-2027

High School Diploma -

Stuarts Draft High School
Stuarts Draft, VA
05-2013

Skills

  • Microsoft Excel
  • Time management
  • Project management software
  • Budgeting
  • Project management
  • Microsoft Office
  • Organizational skills
  • Leadership
  • Management
  • Project planning
  • Staff management
  • Advanced problem solving
  • Document management
  • Coaching and mentoring
  • Data analysis
  • Vital signs monitoring
  • Patient observation
  • Adaptable
  • Professional bedside manner
  • Emergency response
  • Data collection
  • Information protection
  • Medical equipment operation
  • Hospice and palliative care
  • Wound care
  • Compassionate care
  • Patient assistance
  • Basic nursing care
  • Inventory control and record keeping
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Food service background
  • Business operations expertise
  • Conflict resolution techniques
  • Customer service
  • Reliable and responsible
  • Safe food handling

Timeline

Project manager

Kawneer/ Arconic
02.2022 - Current

Customer Service Representative

Shenandoah Growers
04.2021 - 02.2022

Restaurant Manager

Fishin' Pig
05.2020 - 04.2021

Family Service Assistant

Charlottesville Department of Social Services
06.2018 - 04.2019

Restaurant Manager

Wild Wolf Brewing Company
06.2017 - 10.2018

Patient Care Technician

UVA Health
11.2014 - 06.2018

Certified Nursing Assistant

Stuarts Draft Retirement Community
12.2013 - 11.2014

Restaurant Shift Lead

Buffalo Wild Wings
09.2012 - 05.2020

Associate Degree in Nursing - Nursing

Blue Ridge Community College

High School Diploma -

Stuarts Draft High School

Similar Profiles

CREATE PROFILE
Ciara Davis