Cienna Stott
Gloucester
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Compassionate Animal Welfare Specialist recognized for ability to complete tasks efficiently and productively. Specialized skills include animal behavior analysis, rescue and rehabilitation strategies, and public education on animal welfare issues. Excel in communication, empathy, and problem-solving, ensuring successful advocacy for animal rights and well-being.
Compassionate professional in animal welfare known for high productivity and efficiency in task completion. Skilled in safely handling animals, effectively communicating with the public regarding animals, and maintaining detailed records of activities. Excel at problem-solving, empathy, and teamwork to ensure both community safety and animal welfare.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Animal Welfare Specialist
Gloucester Mathews Humane Society
Gloucester
03.2025 - Current
- Coordinated adoption events to promote animal placements in loving homes.
- Educated the public on responsible pet ownership and welfare practices.
- Assisted with the care and feeding of animals in the shelter facility.
- Collaborated with veterinary staff on health checks and treatments for animals.
- Developed enrichment activities to enhance animal well-being and socialization.
- Maintained accurate records of animal intake, care, and adoption processes.
- Engaged with volunteers to support daily operations and shelter activities.
- Reported any violations of local laws related to animal cruelty or neglect to law enforcement agencies as necessary.
- Evaluated potential foster homes for suitability prior to placing an animal in their care.
- Maintained accurate records regarding the care provided to each individual animal in a facility.
- Assisted with training volunteers who work with shelter animals.
- Reviewed applications for prospective adopters before approving them for adoption.
- Conducted research into new methods of providing care for animals.
- Developed strategies to reduce stress levels in animals during transport, handling, and housing.
- Monitored the implementation of animal welfare policies and regulations.
- Provided guidance on how to properly handle different species of animals.
- Collaborated with veterinarians and other healthcare professionals on treatment plans for sick or injured animals.
- Ensured that all staff adhered to the relevant legislation governing animal welfare.
- Investigated complaints regarding animal neglect or abuse.
- Provided support to organizations involved in rescuing abandoned animals from dangerous situations.
- Provided advice on improving animal welfare standards.
- Provided food and water for neglected or improperly supervised animals.
- Maintained files of impoundments and dispositions of animals.
House Cleaner Assistant
April Stott
Gloucester
08.2024 - 01.2025
- Organized cleaning supplies and equipment for efficient workflow during cleaning sessions.
- Followed specific cleaning protocols to maintain high standards of cleanliness.
- Collaborated with team members to tackle larger cleaning projects effectively.
- Resolved minor issues with cleaning equipment to maintain operational efficiency.
- Communicated with clients to understand individual cleaning preferences and requirements.
- Maintained a safe and organized work environment while performing daily tasks.
- Adapted to various cleaning situations, demonstrating flexibility in work assignments.
- Maintained safety standards by following instructions on use of equipment or chemicals used for cleaning purposes.
- Emptied wastebaskets and disposed of trash in designated areas.
- Performed linen washing, dishwashing, vacuuming, dusting, and mopping.
- Washed walls to remove dirt marks and fingerprints.
- Swept and mopped hard surface floors with appropriate cleaning solutions.
- Used dusting and polishing skills to leave clean and shiny appearance on surfaces.
- Replenished supplies such as toilet paper, hand soap in restrooms when needed.
- Provided customers with information on proper maintenance techniques for different types of surfaces throughout their homes.
- Vacuumed carpets and upholstered furniture using vacuum cleaner.
- Ensured that cleaning products are stored safely away from children's access.
- Responded quickly to customer requests regarding additional services like changing linens or washing dishes.
- Organized closets according to customer's preferences while maintaining neatness.
- Used ladders or other tools to reach high places during deep cleanings.
- Inspected rooms after cleaning to ensure all tasks were completed satisfactorily before leaving the premises.
- Cleaned windows inside and outside the house using a squeegee or cloth.
- Scrubbed kitchen countertops with disinfectants to prevent food-borne illnesses.
- Moved heavy furniture while vacuuming underneath it or while dusting it off.
- Cleaned kitchen appliances such as microwaves, refrigerators and dishwashers.
- Assisted in cleaning and sanitizing bathrooms, including toilets, sinks, tubs, showers, floors, and counters.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Assisted in laundry services including washing, drying, and folding linens.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with customers about requests for additional supplies or cleaning services.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Checked inventory for required supplies and made lists for needed cleaning products.
Sandwich Artist
SUBWAY®Restaurants
Gloucester
07.2023 - 06.2024
- Prepared fresh sandwiches according to customer specifications and menu guidelines.
- Maintained cleanliness and organization of the work area and food preparation stations.
- Assisted customers with menu choices and provided exceptional service.
- Operated cash register, processed payments, and handled transactions efficiently.
- Stocked ingredients and ensured proper inventory management for daily operations.
- Collaborated with team members to ensure timely service during peak hours.
- Followed food safety procedures to maintain high hygiene standards in food handling.
- Trained new employees on sandwich preparation techniques and customer service practices.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Maintained cleanliness of work area throughout shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Assisted team members during peak hours when necessary.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Greeted customers and provided product knowledge.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Verified that prepared food met quality standards prior to serving it to customers.
- Stocked shelves with products and supplies.
- Monitored temperature of freezers and coolers throughout shift.
- Organized inventory for efficient restocking of products.
- Verified orders and bagged items for easy transport.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Informed customers of regular deals or monthly specials to upsell orders.
- Answered guest questions, delivering most accurate, and updated information available.
- Trimmed meats and cheeses for sandwiches as needed.
- Upsold additional items to increase store profits.
- Performed food preparation tasks by making salads, brewing coffee, and tea and slicing meats.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Scrubbed and polished counters to remove debris and food.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assembled and served meals according to specific guest requirements.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Tailored orders to address customer allergies and gluten concerns.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Directed patrons to restrooms and other amenities within facility.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
Gloucester High School
Gloucester, VASkills
- Animal care
- Policy compliance
- Adoption coordination
- Health assessments
- Volunteer training
- Public education
- Client communication
- Inventory management
- Team collaboration
- Event planning
- Problem solving
- Detail orientation
- Stress management
- Record keeping
- Research skills
- Behavioral assessment techniques
- Animal behavior
- Animal nutrition
- Animal welfare legislation familiarity
- Sanitation and disease control
- Habitat design and maintenance
- Public education and outreach
- Animal handling
- Emergency response preparedness
- Zoonotic disease awareness
- Nonprofit organization management
- Community collaboration
- Compassion for animals
- Animal enrichment strategies
- Record keeping and reporting
- Animal first aid
- Animal welfare laws
- Compassion and empathy
- Animal rescue
- Zoonotic diseases
- Public safety
- Animal behavior management techniques
- Humane animal treatment
- Ethical standards
- Stray management
- Goal setting
- Emergency response
- Teamwork
- Professionalism
- Attention to detail
- Adaptability
- Multitasking Abilities
- Disease control
Certification
- Animal CPR certified
- Fear Free Certified
Affiliations
- Animal caring
Timeline
Animal Welfare Specialist
Gloucester Mathews Humane Society
03.2025 - Current
House Cleaner Assistant
April Stott
08.2024 - 01.2025
Sandwich Artist
SUBWAY®Restaurants
07.2023 - 06.2024
Gloucester High School