Cierra Smith

As a proven problem-solver and efficient data manager, I significantly enhanced customer loyalty and streamlined operations at Continuum Global Solutions. With expertise in customer service and critical thinking, I adeptly handled high-stress situations and improved team performance through effective training. I embody reliability and strategic thinking.

Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.

Developed versatile skill set in fast-paced, collaborative environment, seeking to transition into new field. Expertise in data analysis and process optimization, with talent for problem-solving and strategic planning. Eager to leverage these transferable skills to contribute effectively in new role.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Recognized for going above and beyond the call of duty.
• Resolved product issue through consumer testing.
• Supervised team of 6 staff members.

• Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).