Cierra Smith
Charlottesville
Summary
Solutions specialist with strong focus on delivering impactful results. Adept at team collaboration, ensuring seamless integration of innovative solutions to meet business needs. Highly adaptable, excelling in dynamic environments with proven skills in problem-solving, strategic planning, and customer relationship management. Recognized for reliability and ability to align with evolving project requirements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Solutions Specialist
Verizon
02.2023 - Current
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Installed operating systems, set up emails and updated programs.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Communicated complex technical concepts effectively to non-technical stakeholders, fostering understanding and buy-in at all levels of the organization.
- Streamlined operational processes and collaborated with management to implement process improvements.
- Recommended new products and services to customers.
- Streamlined client onboarding for faster solution implementation, reducing downtime and increasing productivity.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Trained internal teams on new software applications, empowering them to better serve clients with up-to-date knowledge.
- Managed diverse projects and resolved complex issues to support timely completion.
- Increased records accuracy by effectively maintaining confidential patient databases.
- Inspected products as part of adherence to quality standards.
- Established strong partnerships with industry peers and relevant organizations, expanding the company''s network and fostering new opportunities for collaboration.
- Collaborated with cross-functional teams to troubleshoot issues and provide effective resolutions for clients.
- Championed a culture of continuous learning, encouraging team members to seek out new skills and knowledge for personal and professional growth.
Shift Leader
Dunkin' Donuts
12.2020 - 08.2022
- Processed customer orders efficiently to ensure accuracy.
- Prepared beverages and meals according to customer orders.
- Assisted customers with finalizing purchases seamlessly.
- Provided receipts efficiently upon transaction completion.
- Ensured all areas were cleaned and restocked for smooth transition to next shift.
- Completed thorough inspection to confirm locking of all doors.
Deli Worker
Browns Market
08.2018 - 12.2020
- Delivered prompt and efficient service to meet client needs.
- Consistently maintained quality in food preparation.
- Maintained efficient kitchen operations while ensuring timely meal preparation.
- Supplied machines with required stock items.
Cashier
Walmart
06.2020 - 08.2022
- Greet customers
- Check out customer's
- If needed help zone areas
- Clean and organize aisle near me
- Pull and assign new tills
Junior Staff
Boys and Girls Club
06.2017 - 08.2017
- Work with younger kids you were assigned too
- Lead Activities to keep the kids busy
- Help the kids read and stay focused on what they are reading
- Make sure all the ids stayed with their groups
- Worked in a program called CAYIP (Community Attention Youth Internship Program)
Clerk
Charlottesville Redevelopment and Housing Authority
07.2016 - 08.2016
- Shred assigned papers
- Organize papers Alphabetically and by date
- Help clean up the Housing areas
- Help my supervisor with anything she asked for
- Worked for a program CAYIP (Community Attention Youth Internship Program)
Volunteer Activities Assistant
The Laurels
06.2016 - 08.2016
- One on one visits with the guest
- Providing manicures for the female senior citizens
- Participating in daily activities with elderly guests
- Work with elderly on their eye to hand coordination
- Work in a Program called CAYIP (Community Attention Youth Internship Program)
Education
High school -
Charlottesville High School
Charlottesville, VA06.2020
Skills
- Customer Service
- Retail
- Marketing
- Cash Handling
- Cooking
- Food Service
- Cleaning Experiences
- Negotiation
- Cashiering
- POS
- Sales
- Restaurant experience
- Stocking
- Retail sales
- Microsoft Office
Certification
CPR Certification
Assessments
- Problem Solving, Proficient, 03/01/19
- Merchandise & Supply Storage Skills, Highly Proficient, 03/01/19
- Retail Cash Handling, Familiar, 03/01/19
- Sales Skills: Influence & Negotiation, Familiar, 04/01/19
Willing To Relocate
- Charlottesville, VA
- Albemarle County Historic District, VA
Personal Information
Authorized To Work: US for any employer
Timeline
Solutions Specialist
Verizon
02.2023 - Current
Shift Leader
Dunkin' Donuts
12.2020 - 08.2022
Cashier
Walmart
06.2020 - 08.2022
Deli Worker
Browns Market
08.2018 - 12.2020
Junior Staff
Boys and Girls Club
06.2017 - 08.2017
Clerk
Charlottesville Redevelopment and Housing Authority
07.2016 - 08.2016
Volunteer Activities Assistant
The Laurels
06.2016 - 08.2016
High school -
Charlottesville High School
CPR Certification
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