Cynthia Conner
Alton
Summary
Dynamic Registered Nurse Case Manager with expertise in care coordination, case evaluation, and discharge planning. Committed to enhancing patient outcomes through effective communication and tailored care strategies.
Overview
17
17
years of professional experience
Work History
Registered Nurse Case Manager
Sentara Halifax Hospice
South Boston, VA
01.2024 - Current
- Coordinated patient care plans with interdisciplinary teams to enhance service delivery.
- Conducted comprehensive assessments to evaluate patient needs and develop tailored interventions.
- Monitored patient progress and adjusted care strategies to ensure optimal outcomes.
- Facilitated communication between patients, families, and healthcare providers to improve understanding of care plans.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Prepared clinical notes and updates for review by primary physician.
- Conducted regular audits of clinical records to identify areas for improvement in documentation accuracy and compliance with regulatory standards.
- Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Mentored new nursing professionals during orientation periods, fostering a collaborative team dynamic that supported the delivery of high-quality care.
- Provided timely feedback to healthcare providers regarding patient concerns, facilitating prompt resolution of issues and contributing to a positive patient experience.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Authored clinical notes and updates to be reviewed by patient's primary physician.
- Responded promptly and professionally to patient questions and concerns.
Licensed Practical Nurse
South Boston Health and Rehab
South Boston, VA
08.2015 - 08.2023
- Administered medications and treatments per physician orders, ensuring patient safety and compliance with health regulations.
- Monitored vital signs and reported changes in patient conditions to nursing staff for timely interventions.
- Assisted in developing individualized care plans, collaborating with multidisciplinary teams for optimal patient outcomes.
- Educated patients and families on health management strategies, enhancing understanding of treatment protocols.
- Implemented infection control measures, contributing to improved healthcare quality standards within the facility.
- Streamlined documentation processes using electronic health record systems, improving accuracy and efficiency of patient information management.
Sales Associate
Walmart
Roxboro, NC
03.2009 - 08.2015
- Assisted customers in locating products and provided exceptional service to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained organized merchandise displays to attract customers and promote sales effectively.
- Collaborated with team members to manage inventory levels and ensure stock availability.
- Trained new associates on operational procedures and customer service standards for consistent performance.
- Implemented strategies to streamline checkout processes, reducing wait times for customers during peak hours.
Education
Associate of Science - Nursing
Southside Virginia Community College
South Boston, VA05-2025
Skills
- Direct patient care
- Goal setting
- EMR / EHR
- Emotional intelligence
- Care coordination
- Geriatric care
- Case evaluation
- Discharge planning
Timeline
Registered Nurse Case Manager
Sentara Halifax Hospice
01.2024 - Current
Licensed Practical Nurse
South Boston Health and Rehab
08.2015 - 08.2023
Sales Associate
Walmart
03.2009 - 08.2015
Associate of Science - Nursing
Southside Virginia Community College