Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cindy Gaitan

Manassas

Summary

Dynamic Office Manager with a proven track record at AG Services, excelling in billing and vendor engagement. Expert in optimizing organizational systems and enhancing team productivity through effective scheduling and administrative oversight. Recognized for fostering a collaborative environment and achieving operational excellence while managing complex projects and financial processes.

Overview

26
26
years of professional experience

Work History

Office Manager

AG Services
06.2021 - Current
  • Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversee appointment scheduling and itinerary coordination for both clients and personnel through Service Titan. (Dispatching software)
  • Implement project management techniques to overcome obstacles and increase team productivity.
  • Optimize organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Call in Miss Utility tickets for all digging installations.
  • Initiate county permits for hvac and electrical jobs as needed making sure to meet all NEC codes.
  • Process all warranty claims and new equipment for different manufactures.
  • Ordered parts and equipment from vendors for hvac.
  • Process financing applications for Greensky.

Call Center Supervisor/Parts Supervisor

FH Furr
05.2019 - 11.2019
  • Supervised call center representatives and dispatchers in providing excellent customer service to callers and field employees requiring assistance for service issues.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement through Service Titan.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Sold memberships while receiving incoming calls.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ordered parts with local vendors for plumbing, heating & air conditioning.
  • Worked closely with dispatch to make sure sold work got prioritized in rotation.

Office Manager

Moran's Refrigeration Services Inc.
08.1999 - 05.2019
  • Completed weekly payroll for 15 employees.
  • Kept high average of performance evaluations.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Interceded between employees during arguments and diffused tense situations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Answered phones and dispatched calls to field technicians with S2000 software.
  • Ordered hvac equipment and parts including drawings for sheet metal to be pre made.
  • Processed warranties for returns and new equipment installations.
  • Ran operations to maximize productivity.
  • Processed AR.
  • Processed all financing paperwork for Wells Fargo.

Education

High School Diploma -

Wakefield High School
Arlington, VA
06-1996

High School Diploma -

Northern Virginia Community College
Annandale, VA

Skills

  • Billing
  • Vendor engagement
  • Bookkeeping
  • Staff hiring
  • Administrative oversight
  • Scheduling and calendar management
  • Credit and collections

Languages

Spanish
Native or Bilingual

Timeline

Office Manager

AG Services
06.2021 - Current

Call Center Supervisor/Parts Supervisor

FH Furr
05.2019 - 11.2019

Office Manager

Moran's Refrigeration Services Inc.
08.1999 - 05.2019

High School Diploma -

Wakefield High School

High School Diploma -

Northern Virginia Community College

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Cindy Gaitan