Cindy Lino
Midlothian
Overview
1
1
year of professional experience
Work History
Brand Representative
Hollister Co.
Richmond
06.2024 - Current
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in market place.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
Temporary Key Leader
Hollister Co.
Richmond
11.2024 - 02.2025
- Coached team members on effective customer service techniques.
- Monitored employee performance and provided feedback to ensure quality standards were met.
- Resolved customer complaints in a timely manner to maintain customer loyalty.
- Communicated daily with management to ensure successful operations.
- Performed regular stock checks and restocked shelves as needed.
- Assisted in the hiring, training, and development of new staff members.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Communicated regularly with customers regarding order status updates or changes in delivery dates.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Arranged merchandise in an attractive manner to promote sales.
- Organized storage areas for efficient use of space.
- Assisted with store displays and window dressing as needed.
- Provided customer service by answering questions about product location, price and availability.
- Stocked shelves with newly arrived products.
- Inspected stock for damage or defects and reported issues to management.
- Used cleaning chemicals following proper guidelines.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VASome College (No Degree) - Psychology
Brightpoint Community College
Midlothian, VASkills
- Effective communication
- Customer engagement
- Sales expertise
- Leadership
- Conflict resolution
- Spanish fluency
- Organizational skills
- Empathy
Affiliations
- Babysitting
- Piano
- Pickleball
- Photography
- Art
Accomplishments
- Honors List Spring 2023
- Honors list Fall 2023
- Honors List Spring 2024
- Honors List Fall 2024
Timeline
Temporary Key Leader
Hollister Co.
11.2024 - 02.2025
Brand Representative
Hollister Co.
06.2024 - Current
Bachelor of Science - Psychology
Virginia Commonwealth University
Some College (No Degree) - Psychology
Brightpoint Community College