Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Cindy Lino

Midlothian

Overview

1
1
year of professional experience

Work History

Brand Representative

Hollister Co.
Richmond
06.2024 - Current
  • Processed transactions using a point-of-sale system.
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.
  • Tracked sales performance metrics to identify trends in market place.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Organized stockroom shelves according to size, color or style.
  • Assisted customers with product selection, sizing and styling.

Temporary Key Leader

Hollister Co.
Richmond
11.2024 - 02.2025
  • Coached team members on effective customer service techniques.
  • Monitored employee performance and provided feedback to ensure quality standards were met.
  • Resolved customer complaints in a timely manner to maintain customer loyalty.
  • Communicated daily with management to ensure successful operations.
  • Performed regular stock checks and restocked shelves as needed.
  • Assisted in the hiring, training, and development of new staff members.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
  • Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
  • Communicated regularly with customers regarding order status updates or changes in delivery dates.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Arranged merchandise in an attractive manner to promote sales.
  • Organized storage areas for efficient use of space.
  • Assisted with store displays and window dressing as needed.
  • Provided customer service by answering questions about product location, price and availability.
  • Stocked shelves with newly arrived products.
  • Inspected stock for damage or defects and reported issues to management.
  • Used cleaning chemicals following proper guidelines.

Education

Bachelor of Science - Psychology

Virginia Commonwealth University
Richmond, VA

Some College (No Degree) - Psychology

Brightpoint Community College
Midlothian, VA

Skills

  • Effective communication
  • Customer engagement
  • Sales expertise
  • Leadership
  • Conflict resolution
  • Spanish fluency
  • Organizational skills
  • Empathy

Affiliations

  • Babysitting
  • Piano
  • Pickleball
  • Photography
  • Art

Accomplishments

  • Honors List Spring 2023
  • Honors list Fall 2023
  • Honors List Spring 2024
  • Honors List Fall 2024

Timeline

Temporary Key Leader

Hollister Co.
11.2024 - 02.2025

Brand Representative

Hollister Co.
06.2024 - Current

Bachelor of Science - Psychology

Virginia Commonwealth University

Some College (No Degree) - Psychology

Brightpoint Community College

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Cindy Lino