Cindy Lino
Midlothian
Overview
1
1
year of professional experience
Work History
Brand Representative
Hollister Co.
Richmond
06.2024 - Current
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in market place.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
Temporary Key Leader
Hollister Co.
Richmond
11.2024 - 02.2025
- Coached team members on effective customer service techniques.
- Monitored employee performance and provided feedback to ensure quality standards were met.
- Resolved customer complaints in a timely manner to maintain customer loyalty.
- Communicated daily with management to ensure successful operations.
- Performed regular stock checks and restocked shelves as needed.
- Assisted in the hiring, training, and development of new staff members.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Communicated regularly with customers regarding order status updates or changes in delivery dates.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Arranged merchandise in an attractive manner to promote sales.
- Organized storage areas for efficient use of space.
- Assisted with store displays and window dressing as needed.
- Provided customer service by answering questions about product location, price and availability.
- Stocked shelves with newly arrived products.
- Inspected stock for damage or defects and reported issues to management.
- Used cleaning chemicals following proper guidelines.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VASome College (No Degree) - Psychology
Brightpoint Community College
Midlothian, VASkills
- Effective communication
- Customer engagement
- Sales expertise
- Leadership
- Conflict resolution
- Spanish fluency
- Organizational skills
- Empathy
Affiliations
- Babysitting
- Piano
- Pickleball
- Photography
- Art
Accomplishments
- Honors List Spring 2023
- Honors list Fall 2023
- Honors List Spring 2024
- Honors List Fall 2024
Timeline
Temporary Key Leader
Hollister Co.
11.2024 - 02.2025
Brand Representative
Hollister Co.
06.2024 - Current
Bachelor of Science - Psychology
Virginia Commonwealth University
Some College (No Degree) - Psychology
Brightpoint Community College
Similar Profiles
Yahmar ThompsonYahmar Thompson
Sales Associate at Hollister Co.Sales Associate at Hollister Co.
Sommer BianchiSommer Bianchi
Brand representative at Hollister Co.Brand representative at Hollister Co.
Natalie FoersterlingNatalie Foersterling
Brand Representative at Hollister Co.Brand Representative at Hollister Co.
Donovan HartDonovan Hart
Sales Associate at Hollister Co.Sales Associate at Hollister Co.
Memphis BurtonMemphis Burton
PATIENT SERVICE REPRESENTATIVE at Atrium Health South ParkPATIENT SERVICE REPRESENTATIVE at Atrium Health South Park