Cindy Wells
Chesapeake
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Chief People Officer/Administrative Assistant
Sussex Development Corporation
05.2017 - Current
- Facilitate employee appreciation throughout the company and help promote positive relationship within our team.
- Greet guest, answer, and direct phone calls to appropriate extensions.
- Prepare agendas for meeting and schedules for different aspects of the company.
- Assist with Safety and Training to include scheduling training, tracking certifications and recertifications dates, assist with all building maintenance and repairs. Track annual inspections and schedule to meet city codes.
- Assist other departments when needed.
Partner Service Representative
Christian Broadcasting Network
01.2016 - 10.2018
- Enhanced client satisfaction by resolving product inquiries with expert knowledge.
- Addressed ministry-related questions, providing clear and concise information.
- Supported financial issue resolutions, ensuring client understanding and satisfaction.
- Facilitated seamless communication between clients and departments, fostering positive relationships.
- Achieved efficient call handling by utilizing active listening and problem-solving skills.
- Reduced call center wait times through prompt and effective service delivery.
- Maintained accurate records of client interactions for future reference.
- Expanded product knowledge to assist clients with diverse inquiries.
Medical Secretary, Receptionist, Front Desk, Scheduler
Medical Temporaries
04.2016 - 05.2017
- Enhanced patient satisfaction by efficiently scheduling appointments for providers.
- Streamlined communication among medical staff, patients, and families for better service delivery.
- Supported administrative tasks during patient assessments and follow-up consultations.
- Prioritized and screened calls, directing them to appropriate personnel for efficiency.
- Managed front desk operations, greeting patients and addressing their concerns professionally.
- Maintained a clean office environment, fostering positivity for staff and patients.
Patient Care Coordinator
New Life Chiropractic
12.2014 - 05.2015
- Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
- Scheduled and rescheduled patient appointments, optimizing office workflow and efficiency.
- Educated new patients on care plans and costs, maximizing understanding and transparency.
- Resolved patient concerns through effective listening and problem-solving techniques.
- Prepared documentation for insurance companies and legal representatives by reviewing patient files.
- Managed daily financial transactions, ensuring accuracy in payment collection and reconciliation.
Assistant Practice Manager
Columbia Pike Animal Hospital
07.2012 - 09.2014
- Fostered collaboration among teams, enhancing respect and a positive work environment.
- Transformed client experiences by addressing concerns and improving customer service.
- Developed a comprehensive protocol manual for hospital policies and procedures.
- Designed a 4-phase training program for all Veterinary Assistants.
- Ensured confidentiality of sensitive business and financial information.
- Managed hiring processes and addressed staff disciplinary actions effectively.
Community Thrift Manager
ServiceSource Inc.
07.2012 - 09.2014
- Enhanced customer service training for a team of fifteen employees.
- Managed payroll processes, including timecards, pay rates, and corrections.
- Oversaw staff recruitment, hiring, disciplinary actions, and terminations.
- Conducted regular performance reviews at 45, 90 days, and annually.
- Streamlined onboarding paperwork for new employees, ensuring compliance and efficiency.
- Developed and implemented cash handling and operational procedures, maintaining budgetary adherence.
Human Resource Assistant/Receptionist
ServiceSource Inc.
01.2009 - 06.2009
- Enhanced client relations as primary contact for clients and vendors.
- Managed multi-line phone system, directing calls to correct departments efficiently.
- Streamlined office and mail room organization for improved productivity and space utilization.
- Advertised job openings on relevant platforms to attract qualified candidates.
- Processed job applications and conducted initial phone interviews for potential hires.
- Facilitated onboarding by assisting with employment paperwork and documentation.
Salon Manager
Bronze Image Salon
03.2008 - 11.2008
- Enhanced customer satisfaction by managing daily salon operations effectively.
- Processed client billing and reconciled transactions at the end of each day.
- Scheduled staff to optimize coverage during busy salon hours and peak times.
- Coordinated payroll processes using ADP to ensure timely employee compensation.
- Maintained inventory by ordering necessary salon supplies to meet operational needs.
Region 5 Service Extension Representative
The Salvation Army Texas Divisional Headquarters
07.2002 - 08.2007
- Streamlined hiring processes for employees and volunteers, enhancing workforce efficiency.
- Conducted 45, 90-day, and annual performance reviews for all staff members.
- Managed 48 Service Units and 2 Service Centers with over 110 volunteers and employees.
- Developed and delivered training programs for employees and volunteers effectively.
- Organized appreciation events including the Angel Tree and Summer Camp Programs.
- Oversaw daily operations of Thrift Stores and Food Pantries, ensuring smooth functionality.
Education
Medical Billing and Coding Program
Centura College
Norfolk, Virginia02.2016
Skills
- 15 Plus years of Customer Service experience
- Excellent problem solving and analytical skills
- Team building and Relationship building skills
- Microsoft Office knowledge
- Skilled in multitasking in a high-pressure environment
- Outstanding organization and prioritization abilities
- Effective Site/Office management experience
- Insurance Billing and Coding Essentials
Timeline
Chief People Officer/Administrative Assistant
Sussex Development Corporation
05.2017 - Current
Medical Secretary, Receptionist, Front Desk, Scheduler
Medical Temporaries
04.2016 - 05.2017
Partner Service Representative
Christian Broadcasting Network
01.2016 - 10.2018
Patient Care Coordinator
New Life Chiropractic
12.2014 - 05.2015
Assistant Practice Manager
Columbia Pike Animal Hospital
07.2012 - 09.2014
Community Thrift Manager
ServiceSource Inc.
07.2012 - 09.2014
Human Resource Assistant/Receptionist
ServiceSource Inc.
01.2009 - 06.2009
Salon Manager
Bronze Image Salon
03.2008 - 11.2008
Region 5 Service Extension Representative
The Salvation Army Texas Divisional Headquarters
07.2002 - 08.2007
Medical Billing and Coding Program
Centura College