Cindy Zepeda
Falls Church
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
15
15
years of professional experience
4037
4037
years of post-secondary education
Work History
Store Manager
Petsmart
Alexandria
05.2017 - Current
- Managed daily store operations to ensure smooth functioning and customer satisfaction.
- Trained new staff on product knowledge and customer service techniques.
- Oversaw inventory management and implemented stock replenishment procedures.
- Resolved customer complaints by addressing concerns effectively and promptly.
- Ensured compliance with safety regulations and company policies.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Enforced safety standards to create a secure shopping environment for customers.
- Resolved customer complaints in a timely manner.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Assistant Store Manager
Toys"R"Us
Alexandria
09.2012 - 05.2017
- Assisted in managing daily store operations and employee schedules.
- Trained and developed team members on sales techniques and customer service.
- Oversaw inventory management to maintain stock levels and product availability.
- Coordinated promotional events to enhance customer engagement and increase sales.
Billing Assistant
Braner Pain Clinics
Falls Church
06.2010 - 08.2012
- Processed and verified billing statements for accuracy and compliance.
- Communicated with clients to resolve billing inquiries and disputes.
- Maintained billing records and updated customer account information.
- Negotiated payment plans with customers to facilitate collections.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Managed appointment confirmations and reminders to reduce no-show rates effectively.
- Maintained accurate patient records in compliance with privacy regulations and policies.
- Collaborated with medical teams to prioritize urgent appointments based on patient needs.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Provided clear instructions to patients regarding their upcoming visits.
Education
Northern Virginia Community College
Annandale, VAAnnandale High School
Annandale, VASkills
- Customer service
- Team building
- Inventory management
- Employee training
- Time management
- Relationship building and management
- Documentation and reporting
- Team building and leadership
- Policies and procedures
- Culture development
- Multitasking and organization
- Personnel development
- Verbal and written communication
- Problem resolution
Languages
English
Full Professional
Spanish
Professional
Timeline
Store Manager
Petsmart
05.2017 - Current
Assistant Store Manager
Toys"R"Us
09.2012 - 05.2017
Billing Assistant
Braner Pain Clinics
06.2010 - 08.2012
Northern Virginia Community College
Annandale High School