Cindy Williams
Lynchburg,VA
Summary
A seasoned Commercial Lines Senior Account Manager from Scott Insurance, who excels in negotiating optimal coverage at competitive rates and enhancing client satisfaction through exceptional service. With expertise in coverage evaluation and problem-solving, coupled with a proven track record in improving client relations, coverage solutions and policy accuracy while showcasing professionalism and attention to detail.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Commercial Lines Senior Account Manager
Scott Insurance
01.2002 - Current
- Negotiated favorable terms with carriers on behalf of clients, securing optimal coverage at competitive rates.
- Maintained detailed records using Applied EPIC agency management system, ensuring seamless information access for all team members.
- Prepared renewal proposals, facilitating seamless policy renewals and maintaining client trust.
- Supported the development of new commercial lines business.
- Designed customized coverage solutions, addressing specific requirements of commercial clients.
- Performed detailed contract reviews to identify and ensure insurance requirement compliance.
- Collaborated with underwriters for accurate policy endorsements, ensuring proper coverage for clients.
- Enhanced client satisfaction by providing exceptional service and addressing complex insurance issues through communication and timely responses to inquiries.
- Generated and issued binders for commercial clients
- Generated certificates of insurance, verifying all necessary information and adhering to regulatory requirements.
- Reviewed and processed audits of policies for accuracy and facilitated corrections between client and carrier as needed.
- Processed and managed endorsements to ensure accurate and timely updates to insurance policies.
Education
High School Diploma -
Brookville High School
Lynchburg, VA06.1995
Skills
- Data analysis capabilities
- Customer service
- Coverage evaluation
- Problem-solving
- Professionalism
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Self motivation
Certification
- Property and Casualty License - Virginia Department of Insurance.
- Accredited Adviser in Insurance (AAI) - The Institutes.
- Accredited Customer Service Representative Designation (ACSR) - The Institutes.
Timeline
Commercial Lines Senior Account Manager
Scott Insurance
01.2002 - Current
High School Diploma -
Brookville High School
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