Claire Kelley
Charlottesville
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
Work History
Retail Store Manager
CVS Pharmacy
Palmyra
09.2020 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members to enhance customer service skills.
- Oversaw inventory management, including ordering and restocking products.
- Implemented merchandising strategies to improve product visibility and sales.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Conducted regular staff meetings to communicate updates and expectations.
- Ensured a clean, organized store environment for a positive shopping experience.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Ensured all safety protocols were followed at all times by staff members.
- Supervised cash drawer balances and deposits of store receipts.
Shift Manager
CVS Pharmacy
Ruckersville
04.2020 - 09.2020
- Supervised daily operations to ensure compliance with company policies.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and organized stock for efficient access.
- Scheduled shifts and delegated tasks to maintain workflow efficiency.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Helped employees accomplish tasks during peak periods.
Pharmacy Technician
CVS Pharmacy
Ruckersville
10.2019 - 04.2020
- Dispensed medications accurately according to prescriptions and safety guidelines.
- Managed inventory levels to ensure medication availability and compliance.
- Assisted customers with medication queries and provided excellent service.
- Operated pharmacy software for prescription processing and record keeping.
- Educated patients on medication usage, side effects, and storage requirements.
- Compounded medications following established protocols and safety standards.
- Collaborated with pharmacists to optimize workflow and improve patient care.
- Trained new staff on pharmacy procedures and customer service skills.
Farm Manager
Mount Fair Farm
Crozet
06.2015 - 09.2019
- Managed daily farm operations and coordinated planting schedules for various crops.
- Supervised staff and provided training on sustainable farming practices and safety protocols.
- Oversaw inventory management and procurement of seeds, fertilizers, and equipment supplies.
- Developed relationships with local suppliers to ensure timely delivery of resources.
- Collaborated with agricultural experts to integrate innovative farming techniques into operations.
- Inspected equipment and facilities to recommend service or repairs.
- Established safety procedures and took action to minimize safety incidents on farm.
- Delegated tasks to seasonal workers and supervised completion of duties and responsibilities.
- Managed employees and subcontractors to meet or exceed cost, yield and quality goals.
- Applied knowledge of animal husbandry to meet livestock needs and minimize disease risk.
- Managed budgets and tracked expenses related to labor costs, production costs, fuel costs and more.
- Monitored weather conditions and adjusted strategies accordingly to avoid losses.
Education
Fluvanna County High
Palmyra, VACosmetologist - Cosmetology
CATEC
Charlottesville, VA 08.2008 - 12.2009
Skills
- Inventory management
- Visual merchandising
- Customer service
- Staff training
- Cash handling
- Sales strategy
References
References available upon request.
Timeline
Retail Store Manager
CVS Pharmacy
09.2020 - Current
Shift Manager
CVS Pharmacy
04.2020 - 09.2020
Pharmacy Technician
CVS Pharmacy
10.2019 - 04.2020
Farm Manager
Mount Fair Farm
06.2015 - 09.2019
Cosmetologist - Cosmetology
CATEC
08.2008 - 12.2009
Fluvanna County High