Clare Martin
Charlottesville
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Coventry Meadows
Fort Wayne
08.2024 - 04.2025
- Reported changes in patient condition to registered nurse or physician.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Answered patient call signals and signal lights to determine patients' needs.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Assisted residents in preparing for activities and social programs.
- Participated in educational programs related to nursing assistant skills development.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Receptionist
Sage Bluff
Fort Wayne
12.2022 - 08.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Used company badging system to create badges for new employees and visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted customers, answered general questions and directed to appropriate locations.
- Performed data entry tasks into various computer systems accurately and promptly.
Patient Care Technician
Parkview Regional Medical Center
Fort Wayne
01.2021 - 11.2022
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Answered patient call signals and signal lights to determine patients' needs.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Customer Service Representative
JCPenney
Fort Wayne
09.2017 - 06.2021
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Identified opportunities for upselling additional products or services based on customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
New Haven High School
New Haven, IN05-2019
Skills
- Patient care
- Vital sign monitoring
- Assisting with mobility
- HIPAA compliance
- Chart documentation
- Team collaboration
- Time management
- Customer service
- Critical thinking
- Emotional intelligence
- Care monitoring
- Appointment scheduling
- Data entry
- Administrative support
- Office organization
- Communication skills
- Problem solving
- Interpersonal skills
- Conflict resolution
- Customer relations
- Merchandise upselling
- Retail marketing
- Market awareness
- Order and refund processing
- Analytical skills
- Issue and complaint resolution
- Process transactions
- Sales techniques
- Microsoft word
- Excel
- POS system
- Epic
- Google workspace
- Adaptability
Certification
- Certified Nurses aid
Timeline
Certified Nursing Assistant
Coventry Meadows
08.2024 - 04.2025
Receptionist
Sage Bluff
12.2022 - 08.2023
Patient Care Technician
Parkview Regional Medical Center
01.2021 - 11.2022
Customer Service Representative
JCPenney
09.2017 - 06.2021
High School Diploma -
New Haven High School