Claude Owen

Information Technology Project Manager

USN

Virginia Beach

09.2007 - Current

Led cross-functional teams to deliver IT projects on time and within scope.
Managed project schedules, ensuring timely completion of all phases.
Analyzed customer requirements and developed detailed specifications for software applications.
Managed daily activities of cross-functional teams to ensure successful completion of tasks within timeline.
Provided technical guidance to team members in order to resolve complex issues related to IT projects.
Developed and maintained project plans, schedules, budgets, and other related documents.
Performed quality assurance testing on deliverables before releasing them into production environment.
Built and established strong partnerships with teams, vendors and contractors.
Conducted periodic inspections of job sites for quality and progress.
Modified project plans when needed to better align with organizational objectives.
Drove continuous improvement of project delivery process by providing strong leadership.
Generated and tracked change orders and other contractual modifications affecting budget and schedule.
Maintained close connection with project personnel to quickly identify and resolve problems.
Tracked costs and expenses and assessed closely against original project budget.
Configured and maintained network devices across multiple sites.
Monitored network performance and identified potential issues proactively.
Implemented security protocols to safeguard sensitive data transmissions.
Developed documentation for network configurations and procedures.
Monitored network performance and troubleshooted any issues that arose.
Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
Installed software updates on servers, routers, firewalls, and other network devices.
Implemented, tested, validated and maintained networking services according to solution designs.