Claudia Enamorado Funez
Account Manager
Manassas,VA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
2
2
Certifications
1
1
Language
Work History
Account Manager
Griffin Owen’s Insurance Group
Manassas, VA, VA
03.2016 - Current
- Manage multiple Account Executives with book of business of over 3.5M
- Manage busy Phone Line
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Experience in writing General Liability, Workers Compensation, Umbrella, Property,
- Works primary with Contractors/Construction industry.
- Some experience with HOA/COA
Hairstylist/Receptionist
Hair By Joffre
Manassas , VA
03.2015 - 03.2016
- Manage busy phone lines
- Assist clients with payment
- Maintain flow of traffic at front desk
- Utilize Excellent Customer service
- Perform Services on clients on time and demand
- Maintain clean environment and appearance
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Education
P&C License - Insurance Agent
Kaplan Financial Education
La Crosse, WI 04.2016 - 05.2016
Cosmetologist - Cosmetology
Paul Mitchell
Woodbridge, VA05.2015
Advanced Diploma -
Osbourn High School
Manassas, VA06.2012
Skills
Business Development
Customer Service
Account Servicing
Account Management
Client Relationship Management
Customer Relationship Management (CRM)
Sales expertise
Goal-Oriented
Database Management
Teamwork and Collaboration
Certification
CLCS
Timeline
P&C License - Insurance Agent
Kaplan Financial Education
04.2016 - 05.2016
Account Manager
Griffin Owen’s Insurance Group
03.2016 - Current
Hairstylist/Receptionist
Hair By Joffre
03.2015 - 03.2016
Cosmetologist - Cosmetology
Paul Mitchell
Advanced Diploma -
Osbourn High School