CLAUDIA PLANAS
Winchester
Summary
Dynamic and results-driven professional with extensive experience at Aspen Dental, excelling in patient education and record management. Proven ability to enhance customer service and streamline operations through critical thinking and effective communication. Proficient in electronic dental software and committed to maintaining HIPAA compliance in all interactions.
Overview
18
18
years of professional experience
Work History
Dental Assistant
Aspen Dental
Winchester
02.2026 - Current
- Assisted dentists during examinations and dental procedures effectively.
- Educated patients on oral hygiene practices and post-treatment care.
- Managed patient records using electronic dental software systems, enhancing accuracy and accessibility.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Sterilized instruments and maintained inventory of dental supplies to support smooth operations.
- Prepared treatment rooms for patient procedures, ensuring optimal cleanliness and readiness.
Prior Authorization Specialist
Arthritis & Sports Orthopaedics
Sterling
07.2024 - 02.2026
- Communicated with insurance companies to secure timely approvals for patient treatments.
- Resolved denied authorizations by identifying issues and implementing effective solutions.
- Reviewed patient records to ensure compliance with prior authorization requirements.
- Educated patients on insurance requirements and procedures for treatments.
Medical Assistant
APT healthcare
Manassas
06.2023 - 06.2024
- Assisted healthcare providers during patient examinations and procedures to ensure smooth operations.
- Collected and documented patient medical histories accurately.
- Managed patient scheduling and maintained accurate appointment records to optimize patient flow.
PATIENT SERVICES COORDINATOR
UVA Health Pediatric Clinic
02.2022 - 06.2023
- Liaison between clinic staff and patients and their families.
- Checked in/out patients, scheduled appointments, routed calls and messages to medical staff, resolved time-sensitive requests, tracked faxes, optimized schedules, entered insurance data, collected payments, processed bank deposits, received and sorted mail, and informed parents and patients about lab results and medical recommendations accurately.
- Contact pharmacies to verify medication prescription status.
- Excellent customer service and communication via phone/ in person.
CLIENT SERVICES COORDINATOR
BANFIELD PET HOSPITAL
02.2021 - 02.2022
- Managed customer service interactions via phone, email, and in person, checked in/out pet patients, reviewed treatment plans, resolved pet owner requests, facilitated communication between doctors and pet owners.
- Coordinated medication refill requests, scheduled appointments, conducted follow-up calls, enrolled clients in subscription services, and processed care-credit payments.
- Coordinated client appointments to optimize scheduling efficiency.
- Managed client inquiries to ensure timely and accurate responses.
- Assisted veterinary staff in preparing for patient examinations and procedures.
LOGISTICS ASSOCIATE
AMAZON
11.2019 - 11.2020
- Coordinated logistics operations for efficient deployment of Amazon Web Services clusters.
- Processed and tracked inventory across multiple systems.
- Received, sorted, and organized inventory for timely deliveries.
- Inventory management for server parts and networking gear for data centers across northern Virginia.
LOGISTICS COORDINATOR
PORTHOS INTERNATIONAL
09.2018 - 09.2019
- Coordinated interstate shipping of goods via LTL freight services to ensure timely delivery.
- Created airway bills and master airway bills for seamless international exporting.
- Shipment documentation compliance.
- Maintained accurate airline cargo account records to support shipping operations.
- Managed KSMS system functionality.
LEAD SALES ASSOCIATE
VA ABC
07.2016 - 08.2018
- Led team to achieve sales goals through strategic collaboration.
- Managed daily store operations to ensure efficient workflow.
- Customer service.
- Coordinated merchandise replenishment to maintain optimal inventory levels.
- Merchandise inventory.
- Cash vault management.
- Operated cash register for transactions.
- Store opening/closing procedures.
- Bank transactions.
FLIGHT ATTENDANT
AVIANCA AIRLINES
12.2007 - 02.2014
- Guided passengers to ensure their safety and comfort during flights.
- Adhere to all aviation rules and regulations.
- Greeted customers warmly and communicated effectively to address their needs.
- Monitored cabin environment and managed safety protocols to ensure security.
- Greet and communicate with customers.
Education
GED -
ASTAR INSTITUTE
Manassas07-2018
Highschool diploma -
ESPIRITU SANTO
SAN SALVADOR, EL SALVADOR11-2004
Skills
- Dental software
- Patient records management
- Infection control procedures
- Patient education
- Customer Service
- Time management
- Adaptability
- Teamwork
- Critical thinking
- Decision Making
- Leadership
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Dental Assistant
Aspen Dental
02.2026 - Current
Prior Authorization Specialist
Arthritis & Sports Orthopaedics
07.2024 - 02.2026
Medical Assistant
APT healthcare
06.2023 - 06.2024
PATIENT SERVICES COORDINATOR
UVA Health Pediatric Clinic
02.2022 - 06.2023
CLIENT SERVICES COORDINATOR
BANFIELD PET HOSPITAL
02.2021 - 02.2022
LOGISTICS ASSOCIATE
AMAZON
11.2019 - 11.2020
LOGISTICS COORDINATOR
PORTHOS INTERNATIONAL
09.2018 - 09.2019
LEAD SALES ASSOCIATE
VA ABC
07.2016 - 08.2018
FLIGHT ATTENDANT
AVIANCA AIRLINES
12.2007 - 02.2014
GED -
ASTAR INSTITUTE
Highschool diploma -
ESPIRITU SANTO