Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Claudia Ramirez

Norfolk

Summary

Experienced customer service professional with a background spanning call centers, healthcare, hospitality, and retail. Proven ability to handle high call volumes, manage front desk operations, and deliver exceptional service in fast-paced environments. Skilled in appointment scheduling, complaint resolution, sales support, and creating welcoming first impressions for clients and guests. Strong communication and multitasking abilities with a track record of supporting both individual customers and large organizations.

Overview

4
4
years of professional experience

Work History

Receptionist

Econo Lodge
12.2024 - 08.2025
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Collected room deposits, fees, and payments.

Sales Associate

Metropcs
09.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.

Receptionist/assistant

Baywood Hotels Corporate
07.2022 - 12.2022
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Organized, maintained and updated information in computer databases.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Dental Front Desk

Penate Medical Center
10.2021 - 07.2022
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
  • Reduced no-show rates through timely and effective appointment reminders and confirmations.
  • Supported dental staff during peak times by assisting with patient preparation and post-care instructions.

Call Center Representative

Nexus Call Center
04.2021 - 10.2021
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
  • Answered and transferred incoming calls to appropriate department.
  • Document and leave detail notes of conversation with customer for accurate record.
  • File customer complaint and send message to the department manager for faster resolution.

Education

Southwest Senior High
Miami, FL
06.2020

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Appointment scheduling
  • Mail distribution
  • Positive and professional
  • Problem-solving
  • Punctual and reliable

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist

Econo Lodge
12.2024 - 08.2025

Sales Associate

Metropcs
09.2023 - 12.2023

Receptionist/assistant

Baywood Hotels Corporate
07.2022 - 12.2022

Dental Front Desk

Penate Medical Center
10.2021 - 07.2022

Call Center Representative

Nexus Call Center
04.2021 - 10.2021

Southwest Senior High

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Claudia Ramirez