Clifton Brown II
Woodbridge
Summary
Dynamic professional with extensive experience in team leadership and customer service at Foot Locker. Proven ability to enhance team productivity through effective coaching and conflict resolution. Skilled in money handling and workload management, fostering a positive environment that drives performance and customer satisfaction. Committed to developing staff and achieving operational excellence.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Foot Locker
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Leader
Chick Fill A
09.2021 - 09.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Sales Associate
Kohl's
11.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Virginia State University
Petersburg, VASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Staff training and development
- Workload management
- Conflict resolution
Timeline
Assistant Manager
Foot Locker
09.2024 - Current
Team Leader
Chick Fill A
09.2021 - 09.2024
Sales Associate
Kohl's
11.2020 - 01.2021
Virginia State University
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