Clinton Gentry
Virginia Beach
Summary
Program Manager and Product Leader with 10+ years of experience managing complex cross-functional initiatives, optimizing operational workflows, and delivering large-scale solutions across sales, service, and technology environments. Proven ability to execute strategic plans, coordinate multi-team projects, manage timelines, track risks, and communicate effectively with leadership and stakeholders. Skilled in building collaboration across matrixed organizations and driving measurable improvements in efficiency, customer experience, and operational performance.
Overview
10
10
years of professional experience
Work History
Product Manager
GEICO
06.2023 - Current
- Manage large-scale workflow optimization initiatives across multiple business segments, partnering with sales, operations, and engineering teams
- Lead an Agile delivery team of 10 engineers, coordinating scheduling, scope, and execution for two enterprise-level workflow programs
- Improved end-to-end workflow speed from 7 days to 4 days, enhancing operational efficiency and time-to-market.
- Develop detailed project plans, success criteria, timelines, and cross-functional communication for high-impact initiatives
- Conduct KPI analysis to optimize customer engagement and improve customer health visibility across the organization.
- Facilitate cross-team meetings, status updates, risk discussions, and delivery alignment with senior stakeholders.
Multiline CRM Strategist & SME (Salesforce)
GEICO
10.2022 - 06.2023
- Managed the rollout and adoption of Salesforce for ~200 users by leading the email deprecation and transition program from legacy systems
- Coordinated with product, technical, and leadership teams to ensure program milestones, stakeholder-impact assessments, and readiness criteria were met.
- Developed analytics and reporting used for leadership planning, performance reviews, and operational forecasting.
- Provided consultation to cross-functional partners on workflow design, user experience, and stakeholder management.
Sales & Service Supervisor
GEICO
07.2015 - 10.2022
- Oversaw 10 direct reports and, during transition cycles, led teams of 30–40 representatives and coaches, ensuring delivery quality and operational execution.
- Managed scheduling, workload balancing, performance metrics, and operational procedures during high-volume periods.
- Achieved 90% customer satisfaction through process coaching and service workflow improvements.
- Increased time-to-promote success to 93% through structured training, performance tracking, and program oversight.
- Collaborated with leadership to implement workflow enhancements that improved visibility and consistency across the customer lifecycle.
Education
B.S. - Information Systems
Regent University
Virginia Beach, VASkills
- Agile Development & Scrum
- Product Road Mapping
- Stakeholder Management
- KPI & Performance Analysis
- Strategic Planning
- Cross-Functional Leadership
- Salesforce CRM
- Data-Driven Decision Making
- Customer Experience Optimization
- Scaled Agile (SAFe) environments
- Product management
- Agile methodologies
- Workflow optimization
- Project planning
LANGUAGES
English (Fluent)
Spanish (Conversational)
Timeline
Product Manager
GEICO
06.2023 - Current
Multiline CRM Strategist & SME (Salesforce)
GEICO
10.2022 - 06.2023
Sales & Service Supervisor
GEICO
07.2015 - 10.2022
B.S. - Information Systems
Regent University