Dynamic leader with extensive experience in strategic planning, team leadership, and operational efficiency. Proven track record in budget management and enhancing customer satisfaction through impactful initiatives.
Overview
31
31
years of professional experience
1
1
Certification
Work History
President
U-Haul Company of Virginia
Henrico
04.2017 - Current
Directed operations to ensure efficient service delivery across multiple locations.
Developed strategic initiatives to enhance customer satisfaction and retention.
Managed budget planning and allocation for operational efficiency and growth.
Oversaw training programs to improve team performance and skill development.
Collaborated with cross-functional teams to streamline processes, enhancing operational efficiency.
Implemented safety protocols to maintain compliance with industry regulations.
Fostered a positive workplace culture through effective communication and leadership.
Analyzed market trends to inform business strategies and competitive positioning.
Developed policies, procedures, and short-term and long-term goals for the organization.
Collaborated with staff members to ensure operational efficiency of the organization.
Represented the organization at community events and public forums to promote its mission.
Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
Developed and executed strategic business plan, aligning initiatives with organizational goals.
Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
Coordinated work across departments to keep teams on track with company goals.
Negotiated contracts with vendors for services such as IT maintenance or event catering.
Built talent pipeline to support business growth and enduring success.
Delivered speeches and attended industry conferences to promote company image and engage with buyers.
Managed and oversaw leadership team to meet established KPIs and achieve objectives and key results.
Initiated projects aimed at improving customer service standards across departments.
Oversaw new market exploration, product development and overseas production possibilities for business expansion objectives.
Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
Analyzed data from surveys to identify areas for improvement in organizational operations.
Ensured compliance with all applicable laws related to nonprofit organizations.
Monitored legislative changes that could affect the organization's operations or funding sources.
Diminished regulatory risks by strict adherence to insurance and safety regulations.
Led mergers and acquisitions, successfully strengthening market position and expanding product offerings.
Championed corporate social responsibility and sustainability initiatives.
Directed company-wide budgeting, financial planning, and analysis processes.
Spearheaded crisis management efforts to protect company reputation and stability.
Monitored market trends and adjusted strategies accordingly.
Negotiated high-value contracts and partnerships to expand market presence.
Oversaw development and implementation of corporate policies and procedures.
Analyzed competitive landscape to inform strategic decision-making.
Identified new business opportunities through market research.
Signed and approved budgets for new funding and program initiatives.
Optimized supply chain to reduce materials costs and improve distribution.
Reviewed profit and loss statements to identify financial trends.
Oversaw Key City Shop to ensure PMs and maintenance to our Fleet of over 1000 trucks were up to date
General Manager
U-Haul International
Richmond
01.2003 - Current
Directed daily operations to ensure efficient vehicle rental processes.
Managed staff scheduling to optimize workforce productivity and customer service.
Oversaw inventory management for rental equipment and supplies.
Implemented training programs for new employees to enhance service quality.
Resolved customer complaints and issues to maintain high satisfaction levels.
Analyzed operational performance to identify areas for improvement and efficiency.
Collaborated with corporate teams on strategic planning and business development initiatives.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Created schedules and monitored payroll to remain within budget.
Established and maintained effective communication with staff members to ensure efficient operations.
Administered employee discipline through verbal and written warnings.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Tracked monthly sales to generate reports for business development planning.
Built and maintained loyal, long-term customer relationships through effective account management.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Directed safety operations and maintained clean a clean work environment to adhere to FDA and OSHA requirements.
Conducted regular meetings with senior management team to review progress against established objectives.
Performed routine audits of internal controls in order to maintain accuracy of financial records.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Regional Logistics Manager
U-Haul International
Richmond
01.2010 - 04.2017
Established and maintained relationships with key customers in the region to ensure customer satisfaction.
Developed policies and procedures for transportation of goods in the region to enhance operational consistency.
Analyzed regional supply chain performance metrics to identify areas of improvement.
Developed safety protocols and ensured compliance among staff members handling goods in transit.
Implemented regional logistics strategies that improved delivery effectiveness across multiple locations.
Resolved customer complaints regarding late deliveries or damaged shipments promptly and efficiently.
Worked collaboratively with customers and staff at various levels.
Led and managed projects to support logistics efforts and plans.
Identified and resolved shipping and packaging errors.
Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
Consistently met company and department objectives within budget and time constraints.
Participated in meetings with senior management teams to provide updates on progress made towards achieving company goals related to logistics performance.
Created reports on all aspects of regional logistics activities, including cost reduction initiatives and process improvements.
Managed a Fleet of over 1000 Trucks and distributed the assets based on need and forecast
Project Manager
Capital One
Richmond
06.1998 - 12.2001
Led cross-functional teams to deliver complex projects on time and within budget.
Developed project plans and timelines to ensure alignment with business objectives.
Facilitated stakeholder meetings to gather requirements and discuss project progress.
Managed project risks and identified mitigation strategies to ensure successful outcomes.
Coordinated resources and schedules to optimize team productivity and efficiency.
Mentored junior project managers, providing guidance on best practices and methodologies.
Managed multiple projects with competing deadlines simultaneously.
Built and established strong partnerships with teams, vendors and contractors.
Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Led meetings with internal team members, consultants and contractors.
Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
Created team objectives and roles with specific goals outlined for each individual.
Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
Drafted project construction schedule and updated as job progressed.
Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
Meat Cutter
Randolph Market
Hopewell
08.1995 - 04.1998
Cut and trim various meats to meet customer specifications.
Operate meat slicers and grinders for efficient processing.
Maintain cleanliness of workstations and adhere to safety standards.
Assist customers in selecting quality meats and provide cooking advice.
Monitored inventory levels and restocked meat displays to ensure product availability and freshness.
Train new staff on meat preparation techniques and safety protocols.
Follow proper storage methods to preserve freshness of products.
Operated a variety of meat cutting machines such as saws, slicers, grinders and tenderizers.
Followed all safety procedures when handling sharp knives and other cutting tools.
Prepared special orders from customers that required specific cuts or trimming techniques.
Performed basic maintenance tasks on meat cutting equipment such as cleaning blades.
Adhered to food safety regulations regarding storage temperatures and sanitation protocols.
Operated wrapping machines to package meats for sale in the store or for customers' orders.
Weighed meats for sale at the service counter or pre-packaged for sale in the retail market.
Received and inspected incoming shipments of fresh and frozen meats to ensure product quality.
Rotated stock on shelves so that older items were used first while maintaining freshness of product.
Maintained records of production output, tracking weights of cuts made per order and day for effective inventory management.
Oversaw inventory management processes to maintain product freshness and quality.
Education
Bachelor of Science - Economics
Richard Bland College
Petersburg, VA
08-1999
Bachelor of Science - Business Management
University of Richmond
Richmond, VA
04-2026
Skills
Strategic planning
Customer service
Team leadership
Financial management
Market analysis
Data interpretation
Project management
Employee training
Industry partnership development
Infrastructure planning
Technology literacy
Tactical implementation
Innovation and creativity
Product development
Cost control
Sales and marketing
Partnership development
Executive performance management
Sustainability initiatives
Quality assurance
Operations oversight
Crisis management
Program management
Business development
Risk mitigation
Organizational leadership
Cost reduction
Legislative review
Media relations
Budget management
Team motivation
Employee relations
Revenue growth
Regulatory compliance
Strategic visioning
Decision-making
Negotiation
Talent recruitment
Resource management
Change management
Team building
Environmental awareness
Budget management
Presentation skills
Profitability optimization
Vendor sourcing and negotiations
Financial administration
Operations management
Stakeholder relations
Diversity initiatives
Staff training
Integrity and ethics
Certification
Forklift Certified
Propane Certified
Microsoft Office, Word, Excel and Power Point
Accomplishments
Top 10 U-Box Program Award for U-Haul 2018,2019,2021,2024,2025
20 Year Award for Company Service
Multiple Awards for being a top 5 Company in Profit Margin Year over Year