Cody McPeak
Radford
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Taco Bell Restaurant
08.2008 - 01.2012
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Trained new employees on company policies, procedures, and best practices to maintain high productivity and performance metrics.
- Managed opening and closing procedures to enhance efficiency of daily activities.
Advanced Technical/Customer Support Specialist
Dish Network Corp
02.2012 - 01.2015
- Managed a high volume of inbound calls while maintaining excellent call quality standards and procedures.
- Implemented effective troubleshooting and communicative techniques for faster problem resolution and improved customer satisfaction levels.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Assisted in the development/revision of user guides, FAQs, and other resources for both coworkers and customers.
Verification Specialist
MTM
03.2015 - 10.2017
- Proofread and edited documents for accuracy and grammar to ensure the patients' coverage was accepted.
- Enhanced data accuracy by reviewing and validating information from various sources.
- Trained new team members on data verification processes, office policies, and procedures.
Recruitment Officer
Valley Staffing Inc.
11.2017 - 05.2019
- Hired employees and initiated new hire paperwork process.
- Conducted thorough pre-employment screenings, including reference checks, background verifications, administering drug tests, and skills assessments, ensuring compliance with all legal regulations and company policies.
- Increased recruitment by creating social media campaigns and targeted job postings across multiple online platforms.
- Established strong relationships with external recruitment vendors and agencies, streamlining the hiring process for hard-to-fill positions.
Dispatcher Office Assistant
KTI, Ltd.
07.2019 - Current
- Dispatching, Routing, and Monitoring GPS tracking for 20-30 fleet vehicles/drivers on a daily basis.
- Streamlined dispatching procedures with the implementation of new technology and software systems; e.g., Dual-Facing Dashcams and new mobile phone/tablet options for ELOGs.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
- Data entry for efficient coordination and tracking drivers/loads/equipment.
- Imputing drivers' exact hours and mileage to be finalized for payroll.
- Submitting PODs, Detention Requests, and Invoices to customers/brokers for payment.
Education
Advanced Diploma -
Radford High School
Radford, VA01.2010
Skills
- Telecommunications
- Troubleshooting
- Administrative Support
- Filing and Data Archiving
- Business Correspondence Writing
- Prioritization
- Route Planning
- Scheduling Coordination
Timeline
Dispatcher Office Assistant
KTI, Ltd.
07.2019 - Current
Recruitment Officer
Valley Staffing Inc.
11.2017 - 05.2019
Verification Specialist
MTM
03.2015 - 10.2017
Advanced Technical/Customer Support Specialist
Dish Network Corp
02.2012 - 01.2015
Assistant Store Manager
Taco Bell Restaurant
08.2008 - 01.2012
Advanced Diploma -
Radford High School
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