Colby A. Bowman
Richmond
Summary
Accomplished management positions with a proven track record in customer satisfaction and team leadership. Excelled in complaint resolution and fostering customer rapport. Recognized for transforming challenges into solutions, enhancing team performance, and consistently achieving top performer status. Skilled in cash handling and decision-making, I drive results and exceed expectations.
Overview
12
12
years of professional experience
Work History
Shift Manager
Starbucks
03.2023 - 05.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Customer Service Manager
Guitar Center
07.2017 - 12.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Co-Managed an $ 8 million Annual Production Sales Team
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Game Stop
05.2012 - 03.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Consistently given Top Performer Award in District.
Education
GED -
Adult Learning Center
Virginia Beach, VA10-2015
Skills
- Cash handling
- Microsoft Outlook, Word, and Excel
- Money handling
- Decision-making
- Customer focused
- Team leadership
- Complaint resolution
- Customer rapport
- Energetic and enthusiastic
Languages
Spanish
Timeline
Shift Manager
Starbucks
03.2023 - 05.2024
Customer Service Manager
Guitar Center
07.2017 - 12.2022
Assistant Manager
Game Stop
05.2012 - 03.2015
GED -
Adult Learning Center
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