Colemenay Rice

• Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
• Developed promotional campaigns to increase brand recognition in target markets.
• Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
• Conducted regular performance reviews to monitor progress of individual employees.
• Coached and trained new staff members, providing guidance on department policies and procedures.
• Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
• Collaborated with other departments to ensure smooth flow of operations across multiple teams.
• Ensured compliance with company policies and relevant regulations.
• Resolved customer complaints and issues promptly and professionally.
• Created monthly schedules for staff members to ensure adequate coverage during peak hours.
• Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
• Executed targeted merchandising and promotional plans to meet department sales goals.
• Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
• Enforced safety rules and other policies to protect employees and minimize company liability.
• Implemented customer service standards, ensuring high levels of customer satisfaction.

• Conducted regular meetings with team members to discuss progress on projects and tasks.
• Developed policies and procedures for the department.
• Collaborated with other departments to ensure efficient workflow throughout the organization.
• Trained new employees on company policies and procedures.
• Provided excellent customer service by responding promptly to inquiries and resolving issues quickly.
• Participated in strategic planning initiatives related to the growth of the business.
• Provided guidance and mentoring to department staff members.
• Resolved conflicts between staff members in a professional manner.
• Coordinated daily operations within the department.
• Maintained records of employee attendance, absences, vacation time.
• Monitored departmental progress against established goals and objectives.
• Developed strategies to improve customer service, performance, and productivity.
• Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.

Giving exceptional customer service

• Customer service eccentric & focused

• Assisting with department mark downs

• Assisting with inventory count

• Keeping the stockroom clean and organized.

• Making sure merchandise is properly checked in and accurately ticketed

• Working with the team to ensure the sale's floor stays "runway ready" through re-merchandising and

straightening throughout the day

• Keeping the beauty department maintained & up to standard

• Studying changes in the schematic for beauty

• Documenting known theft items

• Doing frequent quality checks on beauty products when opened by customers

• Answeing to price check calls

• Offering help at the bay when the line is long

• A significant accomplishments was being awarded All Star for Quarter 2

• Utilize the Avimark System to schedule appointment; surgical procedures, add previous vet histories.• Create treatment plans for surgeries & general appointments.• Post customer payments by recording cash, checks, and credit card transactions.• Review patients' records to ensure that immunization and tests recommended by the doctor are upto date.• Managing online appointment request, medication request, vaccine certificate request.• Responsible for answering multiple phone lines• Hiring support staff• Accounts Payable & billing• Managing doctors and support staff's schedules• placing orders for hospital supplies and medications• conflict resolution• team building• Maximized the practice productivity• Facility management• Being awarded Hospital of the Year for our region was a great accomplishment.
• Monitored hospital performance metrics such as patient satisfaction scores and financial results.
• Led teams in developing innovative solutions for complex problems facing the hospital system.
• Maintained a safe environment for both patients and staff by ensuring proper safety protocols were followed.
• Conducted regular staff meetings with department heads to review progress on initiatives.
• Identified areas for improvement in operational processes and developed strategies to increase efficiency.
• Developed and implemented patient care protocols to ensure quality standards were met.
• Coordinated recruitment efforts across departments to ensure adequate staffing levels at all times.
• Collaborated with other health care providers to develop comprehensive treatment plans for patients.
• Analyzed data related to patient outcomes and identified opportunities for improvement in quality of care.
• Participated in strategic planning activities aimed at improving overall organizational performance.
• Facilitated communication between different departments within the organization to ensure alignment on goals and objectives.
• Managed budgeting process including forecasting expenses and revenue streams.
• Created policies, procedures, and workflows to maximize the effectiveness of staff utilization.
• Served as a liaison between administration, physicians, nurses, vendors, insurance companies.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.

• Greeted visitors and provided them with assistance.
• Responded to inquiries from internal staff members regarding office operations.
• Scheduled appointments for clients, customers, and other visitors.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Assisted with special projects assigned by management when required.
• Compiled data from various sources into organized reports for management review.
• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Verified visitors' identification cards before allowing access to the building.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Updated daily log book with information about visitors entering the premises.
• Monitored office supplies inventory and placed orders when necessary.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Coordinated with vendors for repairs and maintenance of office equipment.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Scheduled and confirmed appointments and meetings for management team.
• Served visitors by greeting, welcoming and directing to appropriate personnel.

• Answered customer inquiries received by telephone, e-mail, fax, or written correspondence and resolvequestions using available resources.• Utilize the Avimark System to make appointments; surgical procedures, and previous vet histories• Prepare customer's statements, bills and invoices and investigate and resolve billing and accountdiscrepancies• Computed standard payment plans and/or authorized special payment plans to assist customers• Monitor hospital website for requests i.e. food, meds, appointments etc.• Prepared and maintained medical files of clients• Review patients' records to ensure that immunization and tests recommended by the doctors are upto date• Provided information regarding doctor's consultation fees and costs to the clients

• Answered multiple phone lines to scheduled appointments, surgical procedures, and boardingreservation.• Invoiced/billed for all services rendered including creating payment schedules• Inputting invoices into an on-line accounts payable system and prepared accounts payable cheques.• Provided information regarding doctor's consultation fees and costs to the clients• Maintain ED the doctors' schedules/keeping appointments running on time through efficient client care• Review patients' records to ensure that immunization and tests recommended by the doctor are upto date• Reduced client cancellations by 75% due to the implementation of the reminder call.

• • Screened calls and handled store inquires• Explained details of payment methods to customers• Provided information about Best Buy Products & Service Plans• Balanced out cash drawer at the end of every shift• Trained new employees• Ensured display areas are down stocked, organized, and clean• Screened calls to provide information regarding Best Buy products.• Worked with a large volume of customers with speed and accuracy.

• Handled all cash and credit card transactions in a food environment• Responsible for arranging displays and sampling to customers• Balanced draws, and place orders for inventory restock• Trained in handling disgruntled customers• Trained new employees to work fast and accurately• Provided exceptional customer service to customers on a daily basis