Colin Agpaoa
Fredericksburg
Summary
Enthusiastic assistant manager offers several years of experience in leadership roles. Excellent team leader and problem solver with a resourceful and flexible approach to team management. Knowledgeable about operations and best practices to maintain effective operational output.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Dairy Queen Grill & Chill
Fredericksburg
05.2025 - Current
- Trained new employees on service standards and food safety protocols.
- Handled customer inquiries and resolved complaints effectively and promptly.
- Managed daily operations of the store, including scheduling and supervising staff.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
Shift Leader
Five Guys Burger And Fries
Multiple Locations
06.2023 - 05.2025
- Supervised daily operations and ensured compliance with health and safety standards.
- Trained and mentored new team members on service procedures and menu knowledge.
- Monitored food preparation processes to ensure quality and consistency standards.
- Implemented best practices for sanitation and cleanliness throughout the restaurant environment.
Crew Member
Dunkin' Donuts
Fredericksburg
01.2023 - 05.2023
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared and served beverages and food items to customers efficiently.
- Maintained cleanliness of workstations and dining areas throughout shifts.
Assistant Manager
Sweet Frog Frozen Yogurt
Fredericksburg
11.2019 - 10.2022
- Trained and supervised team members on customer service protocols.
- Maintained inventory levels, ensuring product availability and freshness.
- Collaborated with management to improve workflow efficiency within the store.
Education
Mountain View High School
Fredericksburg, VASkills
- Operational management
- Cash handling
- Effective communication
- Critical thinking
- Food safety and sanitation
- Training and development
- Multitasking Abilities
- ServSafe Certified
Timeline
Assistant General Manager
Dairy Queen Grill & Chill
05.2025 - Current
Shift Leader
Five Guys Burger And Fries
06.2023 - 05.2025
Crew Member
Dunkin' Donuts
01.2023 - 05.2023
Assistant Manager
Sweet Frog Frozen Yogurt
11.2019 - 10.2022
Mountain View High School