Summary
Overview
Work History
Education
Skills
Timeline
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Colin Kasprzyk

Alexandria

Summary

Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Host

Via Veneto Italian Restaurant
11.2021 - 08.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Answered phone calls to take orders, give information and document reservations.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

High School Diploma -

West Potomac High School
Belle Haven, VA
06-2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Exceptional communication
  • Telephone reception
  • Customer engagement
  • Food running
  • Table bussing
  • High volume dining
  • Flexible and adaptable

Timeline

Host

Via Veneto Italian Restaurant
11.2021 - 08.2024

High School Diploma -

West Potomac High School

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Colin Kasprzyk