Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colleen Dilg Gibson

Virginia Beach

Summary

Professional Client Concierge and Administrative Assistant with extensive experience in relationship management and customer satisfaction. Proven ability to address client inquiries and resolve issues efficiently, ensuring a seamless experience. Skilled in coordinating appointments and liaising with legal and billing teams to enhance service delivery. Recognized for strong communication skills and a commitment to achieving organizational objectives while fostering positive client interactions.

Overview

6
6
years of professional experience

Work History

CLIENT CONCIERGE

Melone Hatley, PC
Virginia Beach
02.2024 - 07.2025
  • Delivered personalized assistance by addressing client inquiries and concerns.
  • Developed strong client relationships through proactive follow-ups and support.
  • Served as primary contact to enhance client satisfaction and strengthen relationships.
  • Anticipated client needs, providing timely answers and facilitating connections with legal teams.
  • Managed client files and updated databases to maintain accurate communication records.
  • Handled procedural inquiries and answered non-legal questions regarding office processes.
  • Scheduled appointments for legal teams, ensuring efficient operations.
  • Utilized CRM software to track client interactions and manage follow-ups effectively.

INTAKE COORDINATOR / ADMINISTRATIVE

The Merna Law Group
Virginia Beach
04.2021 - 02.2024
  • Served as main point of contact for bankruptcy law firm, ensuring effective client communication.
  • Coordinated communication between clients and attorneys to streamline information flow.
  • Received calls to arrange initial bankruptcy filing appointments promptly.
  • Facilitated attorney requests by organizing Chapter 7 and 13 discussions and case signings.
  • Processed payments and confirmed account balances through direct phone interactions.
  • Nurtured relationships with clients to drive prompt document submissions.
  • Provided training to new staff regarding intake protocols and client relations best practices.
  • Maintained up-to-date case files by monitoring client progress regularly.

LEGAL ASSISTANT / ADMINISTRATIVE

Law Office of William Parkhurst, PC
Virginia Beach
11.2019 - 04.2021
  • Facilitated case preparation for attorneys, ensuring effective legal representation in client matters.
  • Managed accounts payable and maintained accurate client files alongside firm calendar.
  • Coordinated client communications and scheduled appointments to improve service efficiency.
  • Provided thorough administrative support, including document management and correspondence preparation.
  • Ensured client confidentiality throughout all interactions and documentation processes.
  • Processed incoming mail daily, scanning documents into secure electronic storage system.
  • Delivered prompt and courteous customer service through efficient phone handling for clients and visitors.
  • Prepared subpoenas and coordinated service delivery to witnesses.

Education

Certified Massage Therapist - Massage Therapy/Body Work

Cayce Reilly School of Massotherapy
Virginia Beach, VA
04-2013

Some College (No Degree) - Business

Ulster County Community College
Stone Ridge, NY

Skills

  • Organizational skills
  • Adaptability and flexibility
  • Good judgment and decision-making
  • Great Verbal and written communication
  • Team collaboration
  • Technology proficiency
  • Client management
  • Appointment scheduling
  • Conflict resolution
  • Time management
  • Data entry
  • Empathy and understanding
  • Calendar management
  • Problem-solving skills
  • Resourcefulness and efficiency
  • Punctuality and reliability
  • Information protection and confidentiality
  • Multitasking skills
  • Customer service excellence
  • Telephone etiquette

Timeline

CLIENT CONCIERGE

Melone Hatley, PC
02.2024 - 07.2025

INTAKE COORDINATOR / ADMINISTRATIVE

The Merna Law Group
04.2021 - 02.2024

LEGAL ASSISTANT / ADMINISTRATIVE

Law Office of William Parkhurst, PC
11.2019 - 04.2021

Certified Massage Therapist - Massage Therapy/Body Work

Cayce Reilly School of Massotherapy

Some College (No Degree) - Business

Ulster County Community College
Colleen Dilg Gibson