Colleenia Childress
Halifax
Summary
Dynamic delivery professional with a proven track record at Walmart, excelling in client relationship building and workload management. Adept at optimizing routes and enhancing customer satisfaction through effective problem-solving and critical thinking. Recognized for multitasking abilities and maintaining safety compliance, ensuring timely and accurate deliveries.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Independent Contractor
Door Dash
Halifax, VA
11.2023 - 05.2026
- Delivered food orders efficiently, ensuring on-time arrivals and customer satisfaction.
- Navigated routes effectively using GPS technology to optimize delivery times.
- Managed multiple deliveries simultaneously, prioritizing tasks based on urgency and distance.
- Communicated with customers to confirm order details and address inquiries professionally.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Spark Delivery Driver
Walmart
South Boston, VA
08.2023 - 04.2024
- Delivered customer orders efficiently, ensuring timely arrivals and satisfaction.
- Managed vehicle maintenance and inspections to ensure safety compliance.
- Assisted in training new drivers on delivery protocols and best practices.
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS technology to optimize delivery routes and reduce transit times.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Delivery Sort Associate
Amazon
Chesapeake, VA
04.2021 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
Walmart
South Boston, VA
10.2019 - 10.2020
- Managed customer inquiries, ensuring accurate information delivery and enhancing customer satisfaction.
- Resolved complaints efficiently, improving overall service quality and maintaining positive relationships.
- Collaborated with team members to streamline processes, increasing operational efficiency within the department.
- Developed and maintained comprehensive knowledge of store products, assisting customers with informed recommendations.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Cross-trained and backed up other customer service managers.
Census Enumerator
Census Bureau
Philadelphia, PA
06.2018 - 10.2020
- Conducted in-person surveys to collect accurate demographic data from households.
- Verified and validated collected information to ensure compliance with Census Bureau standards.
- Developed strategies to engage hard-to-reach populations for comprehensive data coverage.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Efficiently organized collected data, facilitating timely submission to supervisors for review and analysis.
- Adapted quickly to changing circumstances, including inclement weather and challenging neighborhood conditions during fieldwork.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Ensured accurate geographic coverage by thoroughly reviewing maps and address listings before beginning enumeration activities.
- Attended team meetings to develop job knowledge.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Improved data accuracy by diligently collecting and recording census information from households.
- Utilized various technologies, such as handheld devices and mapping software, streamlining enumeration processes and improving overall efficiency.
- Demonstrated excellent time management skills while adhering to strict deadlines for submitting completed questionnaires.
- Promoted understanding of the census'' role in government funding allocation decisions, encouraging greater cooperation from community members.
- Contributed to higher completion rates through persistent follow-up visits for non-responsive households.
- Navigated difficult situations professionally, such as dealing with uncooperative respondents or resolving conflicts among team members.
- Increased response rates by addressing concerns and answering questions regarding the importance of accurate census data.
- Provided exceptional customer service when interacting with respondents, fostering positive relationships between citizens and government agencies.
- Leveraged smartphones to record information.
- Obtained updated contact information from all subjects and verified data for accuracy.
Order Picker
Amazon
Chester,VA
07.2015 - 11.2017
- Operated handheld scanners to accurately track and locate inventory within warehouse environment.
- Collaborated with team members to optimize picking routes, reducing time spent on order fulfillment.
- Maintained high standards of safety and cleanliness throughout work area, adhering to company protocols.
- Monitored stock levels and reported discrepancies to ensure accurate inventory management.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
Swing Shift Manager
McDonald's
South Boston, VA
05.2011 - 07.2015
- Supervised daily operations to ensure compliance with quality standards and service efficiency.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Monitored staff performance, providing coaching to enhance productivity and teamwork.
- Developed shift schedules that aligned staffing needs with peak business hours for optimal coverage.
- Promoted a positive work culture, resulting in improved team morale and job satisfaction.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective communication skills.
- Conducted regular audits of safety protocols to maintain a secure work environment.
- Collaborated with management to identify process improvements, enhancing overall operational effectiveness.
- Implemented quality control measures that led to consistent product quality standards across all shifts.
- Resolved conflicts among team members diplomatically, fostering a harmonious working environment.
- Improved employee productivity by implementing efficient scheduling and task allocation strategies.
- Contributed to cost reduction initiatives by identifying areas of waste and proposing practical solutions.
- Reduced employee turnover rates with effective hiring and onboarding processes.
- Collaborated with other managers to develop long-term strategies for continuous business growth.
- Enhanced team performance by providing regular coaching, training, and feedback sessions.
- Ensured smooth shift transitions by maintaining thorough communication between teams and management.
- Addressed customer concerns promptly, leading to increased customer satisfaction rates.
- Maintained a safe and compliant work environment by enforcing company policies and industry regulations.
- Provided ongoing support to staff members during challenging situations, promoting resiliency within the team.
- Maximized quality assurance by completing frequent line checks.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
Associate of Applied Science - MEDICAL Assistant
Centura Community College
North Chesterfield, VAAssociate of Science - Administration of Justices
SVHEC
South Boston, VA05-2012
High School Diploma -
HalifaX Co. High School
South Boston, VA06-2004
Skills
- Multitasking and organization
- Multitasking and organization
- Multitasking and organization
- Multitasking and organization
- Multitasking and organization
- Multitasking and organization
- Multitasking and organization
- Multitasking and organization
- Multitasking and organization
- Multitasking and organization
- Multitasking and organization
- Multitasking and organization
Timeline
Independent Contractor
Door Dash
11.2023 - 05.2026
Spark Delivery Driver
Walmart
08.2023 - 04.2024
Delivery Sort Associate
Amazon
04.2021 - 11.2023
Customer Service Representative
Walmart
10.2019 - 10.2020
Census Enumerator
Census Bureau
06.2018 - 10.2020
Order Picker
Amazon
07.2015 - 11.2017
Swing Shift Manager
McDonald's
05.2011 - 07.2015
Associate of Applied Science - MEDICAL Assistant
Centura Community College
Associate of Science - Administration of Justices
SVHEC
High School Diploma -
HalifaX Co. High School