Overview
Work History
Education
Skills
Timeline
Generic

Collin Soto

Arlington

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Kastle Systems
12.2024 - Current
  • Delivered exceptional customer support for Kastle’s electronic security systems, resolving inquiries related to access control, video surveillance, and system malfunctions.
  • Assisted property managers, tenants, and building staff with real-time troubleshooting and usage of Kastle’s cloud-based platforms and mobile apps.
  • Coordinated with internal technical teams and field service technicians to ensure timely resolution of client concerns.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Troubleshot and escalated technical issues related to electronic access, security devices, and KastlePresence® mobile applications.


Store Associate

Lidl
08.2023 - Current
  • Provide excellent customer service, not only on the registers but throughout the store by helping customers with questions and locating items for them
  • Ensure that the entire store is clean and organized throughout your shift, from the parking lot, to the sales floor, to the breakroom and warehouse
  • Expand my knowledge of Lidl’s business departments by learning and completing tasks in our bakery, produce area, and weekly promotional set-up
  • Assist in daily store operations to ensure smooth functioning and customer satisfaction
  • Assist in training staff on store policies, customer service standards, and best practices
  • Unpack stock as deliveries arrive in store, maintaining a quick pace
  • Coordinating and assisting with merchandising, product displays, and promotional setups

Customer Service Agent

GEICO
03.2020 - 05.2023
  • Respond to customer inquiries via phone, email, and chat regarding policy details, billing, claims, and coverage options.
  • Provide accurate and timely information on insurance policies, including changes, renewals, and new products.
  • Assist customers with processing policy changes, cancellations, and reinstatements.
  • Handle billing-related questions and resolve payment discrepancies.
  • Address and resolve customer complaints or escalations by providing effective solutions and ensuring customer satisfaction.
  • Follow up on pending issues or inquiries to ensure customer needs are met promptly.
  • Collaborate with other departments, including claims and underwriting, to ensure accurate and complete resolution of customer concerns.
  • Maintain accurate records of customer interactions, transactions, and feedback in the system.
  • Identify opportunities to upsell additional GEICO products and services, such as renters, umbrella, or life insurance, to meet customer needs and enhance their coverage.
  • Uphold GEICO’s customer service standards by delivering professional, courteous, and friendly service at all times.
  • Stay updated on new insurance products, services, and company policies to effectively assist customers.

Marketing Specialist

Revenue Inbound
06.2018 - 02.2020
  • Implement and manage social media strategies across platforms such as Facebook, Instagram, Twitter, LinkedIn, and YouTube to increase brand awareness and engagement for clients.
  • Create and curate high-quality, visually appealing content, including graphics, videos, and written posts, tailored to each client’s target audience and goals.
  • Monitor social media channels for client brands, engaging with followers, responding to comments, messages, and reviews in a timely and professional manner.
  • Assisted in paid social media advertising campaigns to drive traffic, lead generation, and conversions for clients.
  • Analyze social media metrics and insights using tools such as Google Analytics, Hootsuite, or Sprout Social to track performance, identify trends, and adjust strategies as needed.
  • Collaborate with internal teams, including content creators, designers, and SEO specialists, to ensure cohesive and effective digital marketing strategies for each client.
  • Stay up to date with industry trends, algorithm changes, and best practices for each platform, ensuring clients remain competitive and ahead of the curve.
  • Sat in on monthly performance meetings with the project manager and client, outlining key metrics, successes, and recommendations for ongoing improvements.
  • Manage social media calendars and content schedules to ensure consistent posting and alignment with overall marketing strategies and client objectives.

Product & Marketing Manager

Old Navy, Inc
08.2016 - 05.2018
  • Develop and execute product strategies in alignment with company goals, ensuring merchandise reflects current trends and meets customer demand.
  • Collaborate with cross-functional teams, including merchandising, visual design, and operations, to optimize product placement and inventory management for maximum sales impact.
  • Lead the planning and implementation of in-store and digital marketing campaigns, including promotions, seasonal launches, and product storytelling to drive traffic and conversion.
  • Analyze sales performance, customer feedback, and market trends to adjust product offerings, marketing strategies, and promotional activities as needed.
  • Manage the lifecycle of products from conception to clearance, ensuring timely delivery and execution of product assortments and pricing strategies.
  • Oversee visual merchandising plans and ensure the store layout effectively showcases key products and marketing messages.
  • Coordinate with the buying team to forecast demand, allocate inventory, and maintain stock levels to reduce overstock and out-of-stock situations.
  • Prepare and present sales reports, marketing campaign results, and product performance insights to senior management to inform future business decisions.
  • Train and mentor store staff on product knowledge, marketing campaigns, and sales techniques to ensure team alignment with company goals and promotions.

Sales Associate (Promoted to Product & Marketing Manager)

Old Navy
08.2013 - 08.2016
  • Greet and assist customers in a friendly manner, offering product information and recommendations.
  • Maintain a clean, organized, and visually appealing sales floor by restocking items and arranging displays.
  • Process customer transactions efficiently at the register, including returns and exchanges.
  • Support store promotions by actively upselling and cross-selling merchandise.
  • Collaborate with team members to achieve daily sales goals and deliver excellent customer service.

Education

No Degree -

University of Iowa
Iowa City, IA
12.2017

Associate's degree - undefined

Kirkwood Community College
Cedar Rapids, IA
05.2013

Skills

  • Upselling & Cross-selling Insurance
  • Customer Relationship Management
  • Insurance Policy Knowledge
  • Visual Merchandising
  • Data Entry & Record Management
  • Multi-tasking in High-Volume
  • Team Collaboration
  • Microsoft Office
  • Data entry & documentation accuracy
  • Call center operations & phone etiquette
  • Active listening & empathy

Timeline

Customer Service Representative

Kastle Systems
12.2024 - Current

Store Associate

Lidl
08.2023 - Current

Customer Service Agent

GEICO
03.2020 - 05.2023

Marketing Specialist

Revenue Inbound
06.2018 - 02.2020

Product & Marketing Manager

Old Navy, Inc
08.2016 - 05.2018

Sales Associate (Promoted to Product & Marketing Manager)

Old Navy
08.2013 - 08.2016

Associate's degree - undefined

Kirkwood Community College

No Degree -

University of Iowa

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Collin Soto