Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Colton Austin

Warrenton

Summary

Dynamic professional with extensive experience at Starbucks, excelling in employee training and inventory management. Proven ability to enhance customer satisfaction through effective conflict resolution and team building. Recognized for maintaining health compliance while fostering a collaborative work environment. Committed to continuous improvement and operational excellence.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
Haymarket
10.2023 - Current
  • Provided exceptional customer service in a dynamic, high-energy setting.
    Created meaningful relationships with customers and colleagues through approachable demeanor.
    Excelled under pressure, consistently meeting service demands in a busy environment.
    Pursued educational opportunities while actively participating in Starbucks operations.
  • Supervised daily operations to ensure smooth workflow during shifts.
  • Trained new baristas on beverage preparation and customer service protocols.
  • Managed inventory levels and placed orders to maintain stock availability.
  • Monitored employee performance and provided regular feedback for improvement.
  • Ensured compliance with health and safety standards in the store environment.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Completed opening and closing duties to facilitate business operations.

Sheet Metal Worker

Adj Sheet Metal
White Plains
05.2023 - 10.2023
  • Fabricated, installed, and serviced diverse sheet metal applications across multiple Amazon data centers.
  • Operated scissor lifts, boom lifts, and telehandlers to ensure safe equipment handling.
  • Obtained safety certifications and permits for compliance near energized equipment.
  • Collaborated with various trades to plan ductwork installations effectively.
  • Participated in numerous safety meetings to enhance awareness and protocols.
  • Utilized hand and stationary power tools for precise execution of tasks.
  • Developed strong attention to detail while ensuring safety standards were met.
  • Conducted thorough security background checks as part of project requirements.

Barista

Starbucks
Warrenton
08.2022 - 04.2023
  • Cultivated strong connections with customers while engaging with diverse backgrounds at Starbucks
  • Maintained cleanliness and organization of the work area to meet health standards.
  • Trained new baristas on beverage preparation and customer service protocols.

Certified Team Trainer

Chick-Fil-A
Warrenton
09.2019 - 08.2021
  • Facilitated ongoing training sessions to enhance team skills and knowledge.
  • Conducted performance evaluations to identify training needs and opportunities.
  • Collaborated with management to improve training programs and resources.
  • Assisted team members in problem-solving customer service challenges effectively.

Education

Advanced Studies Diploma -

Kettle Run High School
Fauquier
01.2021

Skills

  • Learning agility
  • Inventory management
  • Health compliance
  • Employee training
  • Team building
  • Conflict resolution
  • Time management
  • Performance evaluation
  • Visual merchandising

Affiliations

gardening

cooking

working out

carpentry

Languages

Spanish
Professional

References

References available upon request.

Timeline

Shift Supervisor

Starbucks
10.2023 - Current

Sheet Metal Worker

Adj Sheet Metal
05.2023 - 10.2023

Barista

Starbucks
08.2022 - 04.2023

Certified Team Trainer

Chick-Fil-A
09.2019 - 08.2021

Advanced Studies Diploma -

Kettle Run High School

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