Conner Vaden
Elliston
Summary
Detail-oriented Medical Office Technician with 5 years of experience in managing patient health files and preparing comprehensive records. Skilled in adhering to HIPAA privacy policies, rooming patients, obtaining vital signs, and conducting laboratory tests, including drug screenings. Maintains efficient workflow in clinical settings, ensuring optimal patient care.
Overview
11
11
years of professional experience
Work History
Medical Office Technician
Carilion Clinic - Velocity Care
Salem, VA
11.2025 - Current
- Coordinated patient check-in, registration, and front-desk workflow for smooth urgent care operations.
- Verified insurance information and demographic details to maintain accurate patient records and billing readiness.
- Scheduled appointments and managed follow-up communications using clinic scheduling systems.
- Processed incoming calls, routed messages, and addressed routine patient inquiries with professionalism.
- Maintained confidentiality while handling sensitive health information and complying with HIPAA requirements.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Trained new employees on company policies, procedures, and software applications for seamless integration into the team.
- Efficiently roomed patients to be ready for the provider by obtaining vital signs, documenting medical history in the EMR and processing any tests ordered by the provider.
- Maintained CPR/BLS certification quarterly
- Obtained federal UDS/BAT certification for the clinical needs
- Processed DER information for patient companies who require DOT physicals
- Completed workers' compensation claims for patients who were injured on the job site
- Completed nightly paperwork including closing reports, self pay sheets, patient scanning etc.
- Collected patient histories and updated electronic health records with accurate intake information.
- Assessed vital signs and documented measurements for provider review.
- Assisted with minor procedures and supported providers during examinations.
- Managed specimen collection and processed basic laboratory test requests.
- Sanitized equipment and followed infection-control protocols to maintain safe clinical environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Completed EKGs and other tests based on patient presentation in an office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Medical Records Clerk
Wexford Health Sources Inc.
Salem, VA
07.2024 - Current
- Medical Records Clerk with 3 years of hands-on experience managing patient health files in healthcare facilities.
- Prepared new patient records and discharge records, coordinated retrieval of records from off-site storage to ensure timely access to patient information.
- Maintained organization and compliance with HIPAA privacy policies to safeguard patient information.
- Executed filing procedures to organize patient records efficiently.
- Performed record maintenance to ensure accuracy of patient information.
- Applied filing systems expertise to improve organization of medical documents.
- Demonstrated medical terminology understanding to facilitate accurate documentation.
- Exhibited written and verbal communication to relay patient information effectively.
Medical Records Clerk
Wellpath
Salem, VA
06.2022 - 07.2024
- Reviewed patient charts for accuracy and completeness.
- Processed and fulfilled medical records requests, ensuring timely access to patient information.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Retrieved patient medical records in response to requests from authorized personnel.
- Responded to inquiries from patients and healthcare providers, providing accurate information about medical records and services.
- Updated patient files with new medical information as needed.
- Updated patient files with new medical information.
- Managed release of information requests, verifying identity of requestors to protect patient confidentiality.
- Observed confidentiality and safeguarded all patient-related information.
Hair Salon Manager
Supercuts
Salem, VA
03.2016 - 06.2022
- Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
- Ensured compliance with all local and state regulations concerning sanitation, safety, and customer service.
- Provided excellent customer service to build clientele base and ensure repeat business.
- Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
- Monitored inventory levels of products and supplies to ensure seamless salon operations.
- Hired, trained, evaluated, supervised and disciplined salon staff members.
- Created and executed marketing strategies to enhance salon visibility and attract new clientele.
- Created monthly budgets for the salon's expenses such as payroll, supplies, equipment maintenance.
- Facilitated regular staff meetings to address performance issues and implement policy updates.
- Oversaw the cleanliness of the salon facility to ensure it was presentable at all times.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff.
- Recruited, hired, evaluated and disciplined service staff members.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Placed inventory orders, monitored shelf stock and tracked expenses.
Education
High School Diploma -
Eastern Montgomery High School
Elliston, VA05-2016
Skills
- HIPAA compliance
- Records management
- Specimens collection and processing
- Vital sign monitoring
- Insurance verification
- Lab equipment operation
- File organization
- Strong organizational skills
- Multitasking efficiency
- Customer service
- Clinical procedure support
- Professionalism and ethics
Timeline
Medical Office Technician
Carilion Clinic - Velocity Care
11.2025 - Current
Medical Records Clerk
Wexford Health Sources Inc.
07.2024 - Current
Medical Records Clerk
Wellpath
06.2022 - 07.2024
Hair Salon Manager
Supercuts
03.2016 - 06.2022
High School Diploma -
Eastern Montgomery High School