Summary
Overview
Work History
Education
Skills
Accomplishments
Spirit of Hospitality Award
Timeline
Generic

Constance Cline

Alberta

Summary

Dynamic General Manager with a proven track record at Five Rivers' Hospitality, LLC, excelling in operations management and team building. Spearheaded strategic initiatives that drove year-over-year business growth while enhancing employee satisfaction. Expert in budget management and problem resolution, fostering a culture of excellence and efficiency.

Overview

20
20
years of professional experience

Work History

General Manager

Five Rivers' Hospitality, LLC
04.2017 - Current
  • Assisted in daily operations to ensure smooth workflow and optimal efficiency.
  • Helped maintain a safe work environment by adhering to safety protocols.
  • Coordinated with vendors for timely delivery of supplies and materials.
  • Contributed to customer service initiatives by addressing client inquiries promptly.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.

Retail Manager

Cracker Barrell Old Country Store
09.2005 - 03.2017
  • Oversaw daily store operations, ensuring compliance with company standards and policies.
  • Trained and mentored staff on customer service best practices, enhancing team performance.
  • Developed and implemented inventory management strategies to optimize stock levels.
  • Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
  • Coordinated promotional events to drive traffic and increase sales revenue.
  • Fostered a positive work environment through effective communication and conflict resolution skills.
  • Collaborated with upper management on strategic initiatives to enhance overall store performance.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
  • Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
  • Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.

Education

No Degree - Accounting

Southside VA Community College
Alberta, VA

High School Diploma -

Brunswick Academy
Lawrenceville, VA

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Accomplishments

    While working at Holiday Inn Express & Suites, South Hill, we won the True Spirit of Hospitality Award. In addition I won the Founder's Club Award from Love's Hospitality.

    While working for Cracker Barrel, our retail team had some of the highest conversion rates of turning restaurant guests into retail shoppers. I won Retail Manager of the Year.

Spirit of Hospitality Award

Intercontinental Hotel Group ranks their hotel's by the guest surveys and we won for being in the top percentage of hotels. 

Timeline

General Manager

Five Rivers' Hospitality, LLC
04.2017 - Current

Retail Manager

Cracker Barrell Old Country Store
09.2005 - 03.2017

No Degree - Accounting

Southside VA Community College

High School Diploma -

Brunswick Academy

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Constance Cline