Cora Mataya
Virginia Beach
Summary
Customer-focused professional with experience in client relations, scheduling coordination, team support, and daily operations management. Proven ability to communicate effectively, resolve issues efficiently, and maintain strong relationships with customers, parents, staff, and stakeholders. Strong organizational and interpersonal skills with a background in administrative support, customer service, and fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Adult Support & Substitute Teacher
Dorchester County School District
03.2025 - 08.2025
- Served as a substitute teacher across multiple grade levels, following lesson plans and maintaining continuity of instruction.
- Managed classroom behavior and ensured a safe, productive learning environment.
- Communicated effectively with school staff to support student needs and classroom expectations.
- Provided classroom and behavioral support to middle school students, assisting teachers with daily instructional and administrative needs.
- Supported students with individualized attention to promote engagement, focus, and positive classroom behavior.
- Assisted with supervision, organization of materials, and maintaining a structured learning environment.
Senior Director / Group & Private Swim Instructor
Lowcountry Swim School
08.2022 - 05.2025
- Managed daily operations across multiple locations, supervising and supporting a team of 20+ employees to ensure consistent service quality and adherence to company standards.
- Served as the primary point of contact for parents, addressing scheduling, progress updates, pricing inquiries, and customer concerns.
- Developed and implemented individualized lesson plans, including adaptive instruction for children with special needs and learning disabilities.
- Coordinated schedules using Square Appointments, reducing conflicts and improving class capacity efficiency.
- Led staff training initiatives, developed instructional curriculum, and ensured compliance with safety and instructional standards.
- Planned and executed mock swim meets, collaborating with pool managers to simulate competitive environments for students.
- Recognized as Employee of the Year for leadership, dedication, and exceptional performance.
Private Swim Instructor
Independent
05.2022 - 08.2022
- Organized and conducted private swim lessons for children of varying skill levels, from beginners to swim-team techniques.
- Developed customized lesson plans and maintained regular communication with parents.
- Independently managed scheduling and payment processing.
Lifeguard / Group Swim Instructor
Summerville YMCA
06.2021 - 07.2022
- Ensured swimmer safety through vigilant supervision, water rescues, and emergency response.
- Conducted water quality testing and enforced pool safety regulations.
- Taught group swim lessons to children and adults, adapting instruction to different skill levels.
Education
Bachelor of Science - Project Management
Charleston Southern University
Charleston, SC12-2025
Associate of Science - undefined
Trident Technical College
SC06-2023
High School Diploma - undefined
Ashley Ridge High School
SC06-2022
Skills
- Operations & Office Management
- Team Leadership & Staff Supervision
- Project Coordination & Scheduling
- Client Relations & Customer Service
- Communication & Interpersonal Skills
- Conflict Resolution & Problem Solving
- Time Management & Multitasking
- Payment Processing & Basic Financial Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Scheduling Software (Square Appointments)
Certification
- Red Cross Lifeguard Certification
- Red Cross CPR, AED & First Aid
- Swim Angelfish Certified (Special Needs Swim Instruction)
- OSHA 10 Certified
Timeline
Adult Support & Substitute Teacher
Dorchester County School District
03.2025 - 08.2025
Senior Director / Group & Private Swim Instructor
Lowcountry Swim School
08.2022 - 05.2025
Private Swim Instructor
Independent
05.2022 - 08.2022
Lifeguard / Group Swim Instructor
Summerville YMCA
06.2021 - 07.2022
Associate of Science - undefined
Trident Technical College
High School Diploma - undefined
Ashley Ridge High School
Bachelor of Science - Project Management
Charleston Southern University
HONORS & ACHIEVEMENTS
Employee of the Year – Lowcountry Swim School, Ashley Ridge High School Honor Roll (2019–2022), Trident Technical College Dean’s List, Former Member: HOSA (Health Occupations Students of America), Former Member: FFA (Future Farmers of America)