Cordelia Len
Chantilly
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, communication, and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant I
Servicesource, Inc
08.2019 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Scheduled office meetings and client appointments for staff teams.
Direct Support Professional
ServiceSource, Inc.
02.2017 - 08.2019
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Assisted disabled clients to support independence and well-being.
- Transported clients to community outings and scheduled outings to provide support.
- Supported daily hygiene needs of patients by assisting with toileting, dressing, dental care and personal grooming.
- Performed daily inspections of company vehicles.
- Adhered to sanitization and personal protective equipment (PPE) protocols
- Assisted with vehicle maintenance appointments and ensured vehicle was properly cleaned.
- Notified supervisor of any issues.
Education
High School Diploma -
Woodrow Wilson High School
Beckley, WV06.1984
Skills
- Spreadsheet Management
- Calendar Management
- Workflow Optimization
- Meeting Planning
- Data Entry
- Clerical Support
Certification
- Certified Rapid Transformational HypnoTherapist
- Certified Reiki/Energy Healer
- Drivers License-Class A
- Virginia Class A commercial license authorizes the holder to operate any combination of vehicles with a gross combined weight rating (GCWR) of over 26,000 pounds, pulling a vehicle with a gross vehicle weight rating (GVWR) of no less than 10,000 pounds.
Timeline
Administrative Assistant I
Servicesource, Inc
08.2019 - Current
Direct Support Professional
ServiceSource, Inc.
02.2017 - 08.2019
High School Diploma -
Woodrow Wilson High School
Similar Profiles
Sheila Glover ColemanSheila Glover Coleman
General Clerk II at ServiceSource Inc.General Clerk II at ServiceSource Inc.
Aneta WilczewskaAneta Wilczewska
Senior Sales Support Specialist at Concentrix / ServiceSource (VmWare, Leica, Electa, Atlas Copco, Avaya, SAP. Juniper, Pitney Bowes)Senior Sales Support Specialist at Concentrix / ServiceSource (VmWare, Leica, Electa, Atlas Copco, Avaya, SAP. Juniper, Pitney Bowes)
Kalynn BrackettKalynn Brackett
Direct Support Professional at ServiceSourceDirect Support Professional at ServiceSource