Corey Reigle
Customer Support Engineer
Henrico
Summary
Personable and analytical with strong foundation in technical support and customer service.. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Overview
12
12
years of professional experience
Work History
Customer Support Engineer
Malvern Panalytical
01.2021 - Current
- Handled escalated customer complaints with professionalism, providing resolution in a timely manner.
- Developed strong interpersonal skills to effectively communicate with customers and colleagues.
- Demonstrated excellent problem-solving capabilities, quickly identifying and resolving customer issues.
- Responded promptly to incoming emails or phone calls from customers regarding product support questions.
- Generated leads while conducting service visits.
Field Technician
HSM of America
01.2017 - 01.2021
- Provided technical assistance, inspection, assessment and repair for electronic and electro-mechanical related products.
- Successfully managed a variety of projects and tasks simultaneously with attention to detail and accuracy.
- Effectively communicated with operators and customers on a technical level.
- Utilized advanced technical skills to diagnose and resolve customer issues, resulting in increased customer satisfaction.
- Built and maintained customer relationships by understanding operations and instilling confidence.
Machinist Mate Third Class
United States Naval Service
12.2012 - 12.2016
- Collaborated with team members to complete complex projects within tight deadlines.
- Accountable for maintaining a variety of shipboard equipment that was mission essential for U.S Navy ship operations.
- Monitored inventory levels of spare parts to ensure adequate supply at all times.
- Assisted in the installation of machinery systems including pumps, valves, motors.
- Troubleshot complex operating problems by interpreting blueprints and schematic diagrams.
Education
Electrical Engineering Technology
John Tyler Community College
Chester, VABasic Engineering Common Core
United States Navy
Great Lakes, IL 05.2001 -
Skills
Relationship building
Organization skills
Team collaboration
Solution selling
Problem-solving
Accomplishments
- Resolved 95% of escalated issues within 24 hours, enhancing client satisfaction.
- Improved customer lead generation through strategic service visits.
- Enhanced equipment uptime by 70%, ensuring mission-critical operations for U.S. Navy.
- Supervised 17 technicians, improving maintenance efficiency by 30% in engineering tasks.
Awards
Malvern Panalytical Employee of the Month, 03/2023
Malvern Panalytical Employee of the Month, 10/2023
Malvern Panalytical Employee of the Month, 09/2024
HSM of America Employee of The Year, 2019
Navy and Marine Corp Achievement Medal, 2015
Navy and Marine Corp Achievement Medal, 2014
Timeline
Customer Support Engineer
Malvern Panalytical
01.2021 - Current
Field Technician
HSM of America
01.2017 - 01.2021
Machinist Mate Third Class
United States Naval Service
12.2012 - 12.2016
Basic Engineering Common Core
United States Navy
05.2001 -
Electrical Engineering Technology
John Tyler Community College
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