Corie Vernon
Fredericksburg
Summary
Experienced operations professional with a proven track record in managing and optimizing practice functions. Skilled at fostering collaborative team environments and driving operational improvements to achieve desired outcomes. Highly regarded for adaptability and reliability, consistently delivering results through expert resource management and strategic planning.
Overview
10
10
years of professional experience
Work History
Practice Manager of Operations
Heartland Dental
11.2023 - Current
- Presented quarterly business profitability for the executive department to review the sustainability of the company.
- Streamline processes using monthly P&L and trend analysis reports to reduce supply and vendor costs and boosting profitability by 20% in 2024.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Established performance metrics to evaluate team efficiency and identify areas for improvement.
Practice Manager
Aspen Dental
12.2021 - 08.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
Lead Treatment Coordinator
Signature Dental Care
02.2020 - 05.2021
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
Front Office Administrator
Integra Health, PC
08.2018 - 02.2020
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
- Ensured timely completion of tasks by delegating responsibilities appropriately among support staff members.
Care Advocate/Dental Assistant
Willamette Dental Care
07.2015 - 06.2018
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Facilitated prompt insurance claims processing by accurately verifying coverage details and submitting required documentation.
Education
MBA - Business Administration And Management
Southern New Hampshire University
Manchester, NH05.2024
Bachelor of Science - Healthcare Administration, Organizational Leadership
Southern New Hampshire University
Manchester, NH08.2022
Certification - Human Resources Management
Southern New Hampshire University
Manchester, NH08.2022
Skills
- PowerBI
- Operational efficiency
- Business analysis
- Workflow optimization
- Strategic planning
- Practice management
- Budget oversight
- Human resources
Timeline
Practice Manager of Operations
Heartland Dental
11.2023 - Current
Practice Manager
Aspen Dental
12.2021 - 08.2023
Lead Treatment Coordinator
Signature Dental Care
02.2020 - 05.2021
Front Office Administrator
Integra Health, PC
08.2018 - 02.2020
Care Advocate/Dental Assistant
Willamette Dental Care
07.2015 - 06.2018
MBA - Business Administration And Management
Southern New Hampshire University
Bachelor of Science - Healthcare Administration, Organizational Leadership
Southern New Hampshire University
Certification - Human Resources Management
Southern New Hampshire University
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