Corinna Shumaker
Huddleston,VA
Summary
Caring, Compassionate people person. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Dollar General
08.2023 - Current
- Interacted well with hundreds of customers to build connections and nurture relationships.
- Updated and resolved incidents and managed charges objectively while maximizing profit.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Provided support to store manager in budgeting processes, helping maintain financial stability for business.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Substitute Teacher
Bedford County Public Schools
01.2023 - 06.2023
- Assisted students in mastering subject material and preparing for tests.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Enforced school and class rules to maintain order in classroom.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Baker
Mias Sweet Factory
05.2022 - 01.2023
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Strengthened relationships with vendors by negotiating favorable pricing terms on ingredient purchases.
- Maintained accurate inventory of baking supplies and ingredients.
- Operated cash registers and processed payments accurately.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Managed daily operations of bakery during manager''s absence, overseeing staff scheduling, order fulfillment, and overall performance.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Coordinated food deliveries to guarantee timely arrival of supplies.
Home Health Care Aide
Unlimited Possabilities
08.2018 - 06.2021
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship
- Maintained clean and well-organized environment for client happiness and safety
- Promoted patient mobility by helping with physical therapy exercises under the supervision of licensed therapists.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Planned optimal meals based on established nutritional plans
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life
- Interacted with patients through games and fun activities to boost mood and improve overall memory
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Cashier
Chick-fil-A
11.2017 - 08.2018
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Performed cash, card and check transactions to complete customer purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
Youth Care Worker
Hovah Hall Underwood Children's Home
08.2014 - 10.2017
- Established and maintained environment, encouraging teamwork, collaboration and ethical behavior
- Used business model to teach and monitor behaviors and skills, supporting individualized service plans
- Referred individuals to outside resources and services for additional support
- Counseled clients physical, mental factors impacting personal success
- Mentored and supported young people through collaborative activities and social programs
- Directed, coordinated and evaluated activities of staff and interns engaged in patient assessment and treatment
- Helped youth victims of abuse by coordinating specialized therapy sessions
- Encouraged completion of daily chores and personal hygiene practices
- Documented child progress, reporting extreme changes in behavior.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
Education
Associate of Arts in Criminal Justice -
Strayer University
09.2012
Skills
- Professional Telephone Manner
- Solid Problem Solver
- Health and Safety Regulations Management
- Retail Operations
- Performance Evaluation and Monitoring
- Transaction Processing
- Upselling and Cross Selling
- Customer Service Management
- Inventory Management
- Customer Retention
Timeline
Assistant Store Manager
Dollar General
08.2023 - Current
Substitute Teacher
Bedford County Public Schools
01.2023 - 06.2023
Baker
Mias Sweet Factory
05.2022 - 01.2023
Home Health Care Aide
Unlimited Possabilities
08.2018 - 06.2021
Cashier
Chick-fil-A
11.2017 - 08.2018
Youth Care Worker
Hovah Hall Underwood Children's Home
08.2014 - 10.2017
Associate of Arts in Criminal Justice -
Strayer University
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