Corlis McMichael
Summary
Dedicated Patient Account Representative with strong skills in communication and problem-solving. Experienced in coordinating payment plans and analyzing claims denials to enhance reimbursement processes. Aiming to contribute to efficient patient account management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Account Representative
Virginia Urology
Richmond
01.2025 - Current
- Managed patient inquiries concerning account balances and payment options.
- Processed insurance claims and verified patient eligibility for services.
- Communicated with insurance companies to resolve claim discrepancies efficiently.
- Coordinated payment plans with patients to facilitate timely account resolution.
- Updated patient records in electronic health record systems with accuracy.
- Analyzed claims denials from third-party payers to identify solutions for reimbursement.
- Maintained compliance with healthcare regulations regarding patient accounts.
- Assisted patients in understanding billing statements and charges clearly.
- Collaborated with clinical staff to ensure accurate billing information collection.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
- Maintained detailed notes on all patient interactions for future reference purposes.
- Submitted appeals on behalf of patients when appropriate based on findings from research conducted into denied claims.
Education
High School Diploma -
Julia Richman High School
317 E 67th St06-1980
Skills
- Payment management
- Billing procedures
- Teamwork and collaboration
Certification
- Certificate in how to deal with difficult patients
Timeline
Patient Account Representative
Virginia Urology
01.2025 - Current
High School Diploma -
Julia Richman High School
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